Banking Operations Officer

Job Summary

Banking Transactions

Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

Mail, Telex & ATM Cards

Receive returned cheques, new ATM cards etc. sort, make required entries and advise parties accordingly

Communication

Send, receive and file telex confirmations and ensure transfers are properly processed

Customers Enquiries

Respond to all customer enquiries and requirements in a proactive and professional manner

Customer service

Deliver high quality customer service and exceed satisfaction goals with every customer contact

Customer Records

• Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate Governance & Compliance: Work fully within risk policies and procedures all compliance regulations

Education / Qualifications

Bachelor as degree / Equivalent Qualification

Knowledge

• Knowledge of Consumer Banking Products & Services (training provided)
• Good understanding of customer needs

Experience

0 _ 2 years experience in a customer facing role_

Generic & Specific Skills

• Excellent Communication Skills
• Bilingual in Arabic and English
• Computer literacy (MS Office & BEAM)
• Project Management
• Risk Management