Customer Service Manager

About the Role

OnService Business Solutions W.L.L. provides customer support, business process services, and client experience solutions for organizations across a variety of industries. We are seeking a Customer Service Manager to oversee customer support operations, improve service quality, and lead a team focused on delivering exceptional customer experiences.

Why Join Us?

Career Development Opportunity

Lead a customer-focused team with opportunities for professional growth.

Competitive Compensation

Receive a salary and benefits package aligned with the Bahrain customer service market.

Collaborative Workplace

Work in a supportive environment that values teamwork, innovation, and service excellence.

Meaningful Contribution

Help strengthen customer satisfaction and contribute to the organization's long-term success.

Key Responsibilities

• Oversee daily customer service operations and support activities
• Lead, coach, and develop customer service representatives
• Monitor service quality and implement continuous improvement initiatives
• Resolve escalated customer inquiries and service issues
• Track key performance indicators and prepare operational reports
• Coordinate with internal departments to improve customer experience
• Ensure compliance with company policies and service standards

What We Are Looking For

Experience

• Experience in customer service, client support, contact center operations, or service management
• Previous supervisory or management experience is preferred
• Proven ability to improve customer satisfaction and team performance

Skills

• Customer service leadership
• Team management and coaching
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution
• Proficiency in Microsoft Office and customer relationship management (CRM) systems

Education

• Bachelor's degree in Business Administration, Management, Customer Service, or a related field
• Professional customer service or leadership certifications are an advantage

الراتب المدفوع: BD٩٥٠٫٠٠٠ لكل شهر

موقع العمل: بشكل شخصي