Housekeeping Supervisor

SUMMARY

The Housekeeping Supervisor, reporting directly to the POSITION, ensures that guest rooms, public areas, and hotel facilities are clean and orderly.

The incumbent will be assisting the Executive Housekeeper/Assistant Housekeeping Manager in assigning duties, inspecting and ensuring that the hotel’s facilities are maintained with exceptional standard of cleanliness and sanitary conditions as per hotel's and brands quality standards

KEY RESPONSIBILITIES

• Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.
• Train and mentor new housekeeping employees on cleaning techniques, SOPs, safety procedures, and guest service.
• Monitor staff performance, provide feedback, and address any issues to improve service quality.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.
• Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.
• Address any areas that do not meet standards and ensure corrective actions are taken promptly.
• Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.
• Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.
• Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.
• Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.
• Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.
• Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.
• Stay informed of health and safety regulations and ensure compliance within the housekeeping department.
• Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.
• Create daily cleaning schedules and room assignments for housekeeping staff.
• Maintain accurate records of completed tasks, inventory levels, and any guest issues.
• Assist in preparing performance reports and conducting employee evaluations
• Assists the inventories stock every month to ensure adequate supplies.
• Attends daily meetings and receives special instructions from the Executive Housekeeper/Assistant Executive Housekeeper.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

Experience Needed

KEY COMPETENCIES

Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:

• Team management skills.
• Excellent communication and interpersonal abilities
• Attention to detail
• Problem-solving skills
• Ability to multitask and manage time efficiently
• Communication
• Teamwork
• Ability to work in a multi-tasking, fast paced environment
• Reliability
• “Can do” attitude

BACKGROUND

• 1 year experience working in Housekeeping or Front Office.
• Language requirement:……..(Basic / conversational / professional / native)
• Eligibility to work in ……………(Country) (Unless visa sponsorship is offered)
• Diploma or vocational training in hospitality is preferable.

Required Skills

Soft skills

Time Management

People and Culture

Training

Customer service

Customer Experience

Optional Skills

Tools

Microsoft Office

Values

Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

Staff accommodation, Learning & development programmes, Career development, Employee rate in all Wyndham hotels globally