Senior QA Engineer-CRM TESTING (MS Dynamics 365)

Position: Senior QA Engineer – CRM Testing (Microsoft Dynamics 365)

Location: Oman

Experience Required: 10+ Years

Domain: Banking / BFSI

Joining Preference: Immediate / Short Notice Preferred

Job Summary

We are looking for an experienced Senior QA Engineer – CRM Testing with strong expertise in Microsoft Dynamics CRM / Dynamics 365 and a solid banking domain background. The ideal candidate should have hands-on experience in manual testing, SIT, integration testing, API testing, and SQL/database validation, with the ability to independently manage CRM testing activities for critical banking projects.

This role requires a strong understanding of banking applications and customer-facing systems, along with real-time experience in testing Microsoft Dynamics CRM (On-Premise preferred) and its integrations with various banking platforms.

Key Responsibilities

• Perform functional, regression, integration, end-to-end, role-based, acceptance, and UI testing for Microsoft Dynamics CRM / Dynamics 365 applications and related systems.
• Execute System Integration Testing (SIT) for CRM and its connected banking applications.
• Prepare, review, and execute test cases, test scenarios, and test plans based on business and technical requirements.
• Conduct API testing using Postman or equivalent tools and validate CRM integrations through REST APIs.
• Perform database testing and data validation using SQL queries.
• Validate data migration activities and ensure data accuracy within CRM systems.
• Log, track, and manage defects using JIRA or equivalent defect management tools.
• Coordinate closely with developers, business analysts, project managers, and business stakeholders throughout the testing lifecycle.
• Prepare and share test execution reports, defect reports, dashboards, and status updates with stakeholders.
• Perform regression testing after bug fixes and ensure quality before deployment.
• Support UAT / production readiness activities as required.
• Independently manage CRM testing with minimal support from the client side.

Required Skills & Experience

• 10+ years of experience in software testing / QA, preferably in the banking / BFSI domain.
• Strong hands-on experience in Microsoft Dynamics CRM / Dynamics 365 testing (On-Premise preferred).
• Proven experience in manual testing, SIT, integration testing, functional testing, and regression testing.
• Strong knowledge of CRM modules, including:
• Sales
• Marketing
• Customer 360
• Customer Service
• Complaint Management
• Service Requests
• ClickDimensions
• Experience in testing banking applications, such as:
• Core Banking
• Internet Banking
• Mobile Banking
• E-Channels
• Cards / Payments
• Loans / Customer Service applications
• Hands-on experience with API testing using Postman or similar tools.
• Good knowledge of REST API integrations and middleware-based system connectivity.
• Intermediate knowledge of SQL / database testing / data validation.
• Experience using JIRA or similar tools for defect management and test tracking.
• Good understanding of SDLC, STLC, Agile methodologies, and QA best practices.
• Strong communication, reporting, and stakeholder management skills.

Good to Have

• Exposure to automation testing tools such as Selenium or other open-source tools.
• Experience in Middle East banking projects.
• Experience in CRM data migration testing.

Education

• Bachelor’s degree in Engineering / Computer Science / Information Technology or equivalent.

Additional Requirements

• Candidate should be an immediate joiner or available on short notice.
• Should be open to relocation to Oman and ready for medical, visa, and travel formalities if selected.
• Must be flexible to work on critical banking projects, including support beyond office hours, weekends, or holidays if required.
• Candidate should be capable of handling testing activities independently with minimal supervision.

Pay: RO800.000 - RO1,200.000 per month

Work Location: In person