Operations Manager

We're recruiting an Operations Manager for one of our clients, a hospitality group based in Muscat, Oman.

About Our Client

Our client is a well-known hospitality group based in Muscat, Oman, known for delivering high-quality dining experiences and exceptional service standards. The organization operates with a strong focus on culinary excellence, guest satisfaction, and innovation, offering a diverse range of concepts that cater to both local and international audiences.

Key Responsibilities

Strategy, Planning & Execution

• Lead strategy and planning, and ensure consistent and timely

execution across all stores

• Ensure consistency in the execution of all standards,

policies, and procedures

• Develop, standardize, and continuously improve SOP

frameworks

• Ensure strict adherence to operational, food safety,

hygiene, and service standards

• Manage franchise-franchisor communication and ensure

compliance with franchisor requirements

• Drive continuous improvement in operational systems, audits,

quality controls, and digital initiatives

Operations Management

• Manage end-to-end daily operations
• Maintain operational readiness always during business

hours

• Ensure proper billing, prevent revenue leakage, and maintain

transaction accuracy

• Ensure all equipment, machines, and assets are properly

maintained

• Report operational issues to management

Team Management

• Plan, recruit, and select staff in coordination with HR and

Management

• Train, lead, and motivate employees to ensure team

performance and minimize staff turnover

• Conduct performance reviews, identify training needs, and

initiate development programs

• Handle employee grievances and maintain workplace harmony

Quality Assurance & Customer Experience

• Maintain a warm, welcoming, and hospitable culture
• Ensure consistency in product quality, presentation, portion

sizes, and service standards

• Handle customer complaints efficiently and with the highest

level of attention

• Ensure customer online feedback is monitored

Inventory Management

• Monitor inventory control, ordering patterns, par levels,

and stock accuracy

• Reduce waste and variances, and ensure proper stock

rotation

• Manage vendor performance and ensure procurement costs

efficiencies

Compliance, Hygiene & Safety

• Ensure compliance with local municipality, food safety, and

regulatory requirements

• Implement proper SOPs and checklists for cleanliness, pest

control, safety checks (equipment, fire, gas, and electrical), and risk

management

• Maintain audit readiness and implement corrective action

plans

Sales & Profitability

• Achieve monthly and annual sales targets
• Monitor daily sales reports and cash handling
• Implement strategies to increase average bill value through

upselling, combo offers, and promotional campaigns

• Monitor profit margins, optimize resource utilization, and

control operational costs

• Prepare daily, weekly, and monthly reports and share them

with Management

Requirements

• Bachelor’s degree in Hotel Management, Hospitality, or

Business Administration

• Minimum 10+ years of experience in multi-unit operations

management

• Solid understanding of business financials, digital

platforms, hospitality standards, food safety requirements, customer service

excellence, and industry best practices

• Proficiency in POS systems, inventory management platforms,

and operational reporting tools

• Strong leadership, team management, and customer-focused

mindset

• Strong focus on quality, consistency, standards, and a high

level of planning and execution

• Fluency in both Arabic and English is preferred.

Benefits

• Competitive Salary
• ​Employee Benefits as per the Oman Labor Law