Front Office Supervisor (Omani National)

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences from arrival to departure. This role supports the Front Office Manager in supervising the reception team, maintaining brand standards, resolving guest concerns, and ensuring efficient front desk operations.

The Front Office Supervisor serves as a role model by delivering outstanding hospitality in line with IHG's True Hospitality values.

YOUR DAY-TO-DAY

• Deliver exceptional guest service in accordance with IHG and Crowne Plaza brand standards.
• Welcome VIP guests and ensure personalized service throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure efficient check-in and check-out procedures while maintaining accuracy.
• Anticipate guest needs and proactively resolve issues to enhance guest satisfaction.
• Supervise daily Front Office operations, including Reception, Guest Services, and Lobby activities.
• Ensure all shifts are adequately staffed and operational procedures are followed.
• Monitor room availability, occupancy, and room status in coordination with Housekeeping.
• Ensure compliance with cash handling, billing, and financial procedures.
• Conduct shift briefings and communicate important operational updates.
• Prepare and review daily reports, guest feedback, and operational logs.
• Monitor queue management and service efficiency during peak periods.
• Supervise, coach, and motivate Front Office team members.
• Provide on-the-job training for new and existing colleagues.
• Monitor staff performance and provide constructive feedback.
• Assist in scheduling shifts and managing attendance records.
• Promote teamwork and maintain a positive working environment.
• Ensure compliance with IHG policies, hotel SOPs, and local regulations.
• Maintain high standards of grooming, professionalism, and workplace safety.
• Ensure guest information is handled confidentially.
• Support hotel quality audits and brand compliance inspections.
• Monitor adherence to health, safety, and security procedures.
• Promote IHG One Rewards membership and hotel services.
• Identify opportunities for room upgrades and upselling.
• Support revenue optimization by maximizing room inventory and guest satisfaction.

WHAT WE NEED FROM YOU

• Diploma or bachelor's degree in hospitality management, Business Administration, or a related field.
• Minimum 2–3 years of Front Office experience.
• Previous supervisory experience is preferred.
• Experience with Opera PMS or similar hotel management systems.
• Strong knowledge of hotel front office operations and guest service standards.
• Omani National

WHAT YOU CAN EXPECT FROM US

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.