Training Specialist - Manhattan

Job Summary

The Training Specialist will work to deliver an engaging learning experience. The Training Specialist will be responsible delivering quality, interactive and engaging trainings; including providing feedback on content development and curriculum design; Learning Management System (LMS) administration for eLearning initiatives; pre-and post-tests, and ongoing evaluations.

Additional responsibilities will include involvement in audit preparation and Learning and Development initiatives.

This role ensures proper training of the staff through better understanding of their job, teaching new practical skills and motivating teams to fulfill responsibilities and expectations consistently across the organization. The incumbent must be experienced in training delivery and comfortable training large groups, multiple days a week, both in-person and virtually.

This will be a highly visible role, working closely in concert with leadership and Care Managers to nurture a high quality CCO/HH program that compiles with all applicable laws, regulations, and professional standards of conduct.

Essential Duties and Responsibilities

• Identifies training and development needs within the organization through job analysis, appraisals and/or frequent consultation with management.
• Assists with designing, developing, and implementing training and processes with both the company’s requirements and team members’ needs.
• Ensures training and development is consistently (techniques, objectives, direction, etc.) performed throughout the various teams and locations.
• Provides technical support and guidance to agency staff who are invited to present internally and externally.
• Researches, evaluates, and utilizes new training and development techniques, methods, and procedures.
• Collaborates with internal and external partners to ensure smooth coordination of training times and spaces.
• Provides ad hoc procedural supervision, particularly during new program and staff on-boarding phases.
• Assists with role playing and live monitoring.
• Assists with analyzing pretest, post-test, and data evaluation.
• Periodically evaluates ongoing training programs to ensure that they reflect current policies and processes.
• Travels within the CCO geography to provide training at designated training sites and other spaces as requested or required by the CCO. May include overnight stays, location dependent.
• Conducts training in a variety of formats including remote via Teams (or Webex) or in-person.
• Manages training space to ensure it is conducive for learning (spacious, comfortable, adequate seating, lighting, etc.) and makes recommendations for improvement if needed.
• Ensures learners are present for duration of class, participatory and following agency policy and procedures. Reports any concerns or violations to the Assistant Director of Instructional Delivery, Director, and/or Vice President.
• Maintains confidentiality.
• Performs other duties, as assigned.
• Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR must have the ability to take ample public transportation to attend meetings in-person, in the community and in the office as needed.

Education and Experience

• Bachelor’s degree is required.
• Master’s degree in Human Services, Education or related field is preferred.
• Minimum 2 years’ experience in a training and/or teaching role, inclusive of curriculum development.
• Knowledge of Articulate Suite and Adobe Creative Cloud is a preferred.
• Experience working with an LMS, preferably Relias.
• Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
• Ability to use discretion and maintain the confidentiality of information obtained in conduct of work.
• Proven ability to employ cross-platform experience in all aspects of a blended learning program.
• Strong documentation, analytical and critical thinking skills required.
• Sufficient working knowledge of Microsoft Word, Excel, Outlook, and Power Point.
• Experience with the I/DD population preferred.