Stay at the forefront
of market
Get the latest updates on AI-powered hiring, career growth, and technical deep-dives delivered to your inbox.
Get the latest updates on AI-powered hiring, career growth, and technical deep-dives delivered to your inbox.
City and County of San Francisco
Department of Technology (DT)’s IT Service Management (ITSM) Program is a best practices approach to providing and managing IT services.
This multi-year program, initiated in the 2014, is focused on developing and implementing a service delivery and management framework with an emphasis on Continuous Service Improvement & effectiveness of service delivery (improve and sustain service levels across all CCSF departments). This framework is being managed within an ITSM SaaS platform called ServiceNow. DT’s ServiceNow Platform is developed/configured as a single instance - multi tenancy solution.
At DT, we have streamlined how work gets done by using this single cloud-based platform and transformed the IT experience by automating/digitizing business processes and workflows that make everyday work fast, easy, and productive. ServiceNow has grown to be an integral part of how we operate in DT, how we track our work, how we prioritize demand, and how we report on our service levels as an organization.
Additionally, it has grown to be an integral part of business process automation by COIT, OCA, and COVID Command Center (CCC)/EOC. As a shared service/PaaS, other departments and agencies rely on this system for their day-to-day ITSM and Business operation and on DT for centralized administration and application/platform support.
The fundamental goal of the ITSM program team is to support DT and other City Departments/Agencies in their IT modernization effort by digitizing business processes (leveraging ServiceNow) to intelligently automate tasks and workflows that integrate systems, people, and data across the enterprise.
We are seeking an experienced, sharp analytical thinker IT professional who’s adept at ServiceNow with advanced system administrator skillset and in-depth knowledge of design, development, configuration of Core ServiceNow suite of applications (i.e., IT Service/Business Management, IT Asset Management) as wells as building ServiceNow Custom applications, and ITIL best practices to serve as a senior level ServiceNow System Administrator/Developer.
This role is reporting to the ITSM Program Director (ServiceNow Platform Manager).
Under general direction, this position oversees and accountable for the system administration, maintenance and application development and configuration of the ServiceNow platform, including needs analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the primary MIS resource for an organization with a complex system.
Successful candidate (A) will demonstrate the ability to perform job functions in an independent manner, (B) must have a strong background in IT Service Management and IT Operations Management processes and solutions, and (C) possess deep expertise across the breadth of the ServiceNow platform.
This position will provide support for project-based works. This includes but not limited to:
The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.
Incumbent must be willing to work a 40-hour week as determined by the department. Travel within San Francisco may be required.
The incumbent must be a resident of the State of California or be willing to relocate within 4 weeks of beginning employment with the City and County of San Francisco.
The City and County of San Francisco does not sponsor visas. If you have an F1 student visa, the City will not sponsor the “optional practical training” requirement. All applicants must be able to demonstrate that they are legally able to work in the United States without visa sponsorship by the employer.
Incumbent will conduct the majority of work at the Department of Technology, 1 south Van Ness in San Francisco. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least two days in the office every two weeks.
Most resumes get rejected by the ATS before a human sees them. Check yours free in 30 seconds.
Matched to your profile
We surface this role because it matches profiles like yours, not because we vet the employer. Always confirm the pay, location, and remote details on City and County of San Francisco's official site before you apply.
Most large employers screen resumes with software before a recruiter ever sees them. Check yours against this role in seconds. Free, no sign-up.
See the exact keywords from this posting your resume is missing, with an instant ATS score.
Open free toolUpload your CV for an instant 0-100 score and the fixes recruiters and ATS look for.
Open free toolGenerate a clean, single-column resume that parses correctly and gets past the filters.
Open free toolOther live openings in the same field. All are still accepting applications.
Neumo
New Orleans, LA
Grand Valley State University
Grand Rapids, MI
Loudr Agency
West Palm Beach, FL
JFC Global
Harrisburg, PA
Applied Research Solutions
Dayton, OH
Intech Hawaii
Honolulu, HI