Warehouse Logistics Manager

Position Summary

We are seeking an experienced Warehouse Logistics Manager to oversee day-to-day warehouse operations, drive operational efficiency, monitor key performance metrics, and support the continued growth of a high-volume fulfillment operation.

The role is responsible for managing receiving, inventory, quality control, kitting, packaging, shipping, and warehouse scheduling while ensuring timely order fulfillment and maintaining exceptional service levels.

Key Responsibilities

Warehouse Operations

• Oversee daily warehouse operations, including receiving, quality control, inventory control, kitting, packaging, returns, and shipping.
• Develop and maintain Standard Operating Procedures (SOPs) for warehouse workflows and quality processes.
• Optimize warehouse layout, storage utilization, and operational efficiency.
• Manage fulfillment schedules and job costing to ensure accurate project profitability.
• Maintain service level agreements (SLAs) for multiple e-commerce fulfillment programs.
• Ensure inventory accuracy across multiple customer accounts.
• Coordinate warehouse schedules and communicate operational updates with internal teams.
• Manage relationships with shipping carriers and logistics providers, including UPS, FedEx, USPS, freight carriers, and courier services.

Leadership & Team Management

• Recruit, train, supervise, and mentor warehouse associates.
• Establish performance expectations and accountability standards.
• Conduct regular employee performance evaluations.
• Foster a culture of safety, quality, efficiency, and continuous improvement.

Systems & Process Improvement

• Utilize Warehouse Management Systems (WMS), inventory software, and shipping platforms to manage operations.
• Identify operational inefficiencies and implement process improvements.
• Track and report KPIs, including fulfillment accuracy, turnaround time, labor productivity, inventory accuracy, and shipping performance.
• Partner with leadership on warehouse scalability, operational improvements, and onboarding new customer programs.

Qualifications

• Minimum 5 years of warehouse logistics management experience.
• Strong experience with receiving, inventory management, quality control, kitting, picking, packing, returns, and exchanges.
• Experience managing large SKU counts across multiple customer or e-commerce accounts.
• Strong understanding of warehouse operations, inventory control, and logistics.
• Experience with Warehouse Management Systems (WMS), shipping software, and e-commerce fulfillment platforms.
• NetSuite WMS experience is highly preferred.
• 5S Certification is preferred.

Compensation & Benefits

• Performance-based bonus opportunities.
• 401(k) with company match.
• Medical, dental, vision, and life insurance.
• Paid time off and paid holidays.
• Employee incentive and profit-sharing program.
• Strong opportunities for career growth within a growing organization.