Medical Office Ambassador (Front Office)

Our practice is committed to providing the highest level of care and service in the field of transgender healthcare. We are seeking a dedicated and detail-oriented Ambassador to join our team.

If you're passionate about healthcare, particularly supporting the transgender community, and have experience with data entry, and supporting patients with insurance, surgery scheduling and claims, we’d love to have you as part of our innovative and compassionate team.

Job Overview

The Ambassador oversees and curates the initial service experience for all patients who visit us. Because of our unique service level and the community we serve, this is much more than a receptionist position, but instead is an opportunity for an intelligent, engaging individual with high-level service skills to deliver a truly welcoming experience.

It is an opportunity to engage, build relationships, and be part of raising the standards for gender-affirming medical services.

Key Responsibilities

• Greet patients, visitors, and vendors with warmth, professionalism, and discretion.
• Manage patient check-in and check-out processes.
• Answer incoming phone calls and respond to inquiries promptly and courteously.
• Schedule, confirm, and coordinate patient appointments.
• Verify patient information and maintain accurate records within the electronic medical record (EMR) system.
• Collect required forms, documentation, and payments.
• Assist patients with navigating the practice, services, and next steps in their care journey.
• Coordinate communication between patients and clinical teams.
• Maintain a clean, organized, and welcoming reception area.
• Support administrative and operational projects as assigned.

What We're Looking For

• Exceptional customer service and interpersonal skills.
• Professional demeanor with a patient-centered mindset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort learning and using technology, scheduling software, and EMR systems.
• Ability to handle sensitive and confidential information with discretion.
• Previous experience in healthcare, hospitality, concierge services, customer service, or a front desk environment preferred.

Qualifications

Required

• High school diploma or equivalent
• Minimum of one-year medical practice experience
• Comfortable working with sensitive patient populations

Preferred

• Minimum of one year of customer service, reception, or administrative experience

Pay: $25.00 - $29.00 per hour

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person