Customer Service Representative- START ASAP

Position Overview

The Customer Service Specialist is responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Working in a fast-paced environment, this role handles inbound and outbound calls, processes orders, verifies insurance details, and educates patients on their financial responsibility.

Workplace: On-site in Chicago, IL. Hours: Monday - Friday 8:30AM - 5:00PM. Application Deadline: Jan 28, 2025.

Key Responsibilities

• Develop and maintain working knowledge of current products and services offered by the company.
• Answer all calls and emails in a timely manner.
• Document call information according to standard operating procedures.
• Respond to questions about products, services, retail locations, and general service line information.
• Process orders, route calls to the appropriate resource, and follow up on customer inquiries.
• Review and verify documentation for accuracy, including insurance eligibility and coverage details.
• Navigate multiple online EMR systems to obtain and enter pertinent information.
• Communicate ongoing trends and concerns with management and the Customer Service team.
• Contact patients for missing or incomplete documentation to facilitate the referral process.
• Meet quality assurance requirements and key performance metrics.
• Utilize company provided tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and “How-To” documents.

Benefits & Perks

• Compensation: $17.00 - $18.00 per hour.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with Pre-tax and Roth options available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, or Sick Leave)