Customer Care Agent

What will you bring to the team?

• Positive energy that people can feel through the phone, email and chat.
• A willingness to learn about our skincare products to become a skincare guru!
• The ability to calm the storm and resolve customer issues with care.
• A knack for spotting trends in feedback to help make the Image experience even better.
• Sales charm to educate customers about our monthly promotions with a consultative sales approach.
• Tech-savviness with tools like Zendesk and Microsoft Outlook/Teams.
• Attention to details to process orders, returns, and exchanges making it a seamless experience for the customer.
• Incredible organizational skills to maintain accurate service tickets.
• Be engaging with your Image teammates like sales, marketing and warehouse teams to address customer feedback and improve service delivery.

Qualifications

• Love for skincare and helping people feel fabulous with at least 2 years of customer service experience.
• Excellent communication skills - like "they want to chat with you forever" good.
• A team player mindset and a dash of independence.
• An initiative-taking attitude with superhero critical thinking skills and the ability to adapt to a fast-paced environment.
• Comfortable with using multiple computer programs and screens during customer interactions.
• Passion for skincare and familiarity with Image Skincare's products is a plus

What's in it for YOU

• Work with the #1 Spa & Salon Professional Skincare Brand (Kline & Co, 2024 Professional Skincare U.S. report)
• Immerse yourself in the world of advanced skincare with a team that is enthusiastic about being skinspired.
• A collaborative work environment where your ideas matter.
• Discounts on Image skincare products to keep your glow game strong.
• Benefits package designed to support your well-being.
• Balance your work life with a mix of office and remote options.
• Advance your career in a dynamic and supportive environment
• Take part in fun company-wide activities whether virtual or in person to connect with your team.

Qualifications

• Minimum of 2 years customer service sales experience
• Strong verbal and written communication skills
• Knowledge of Microsoft Word and Excel, Zendesk
• Must have strong selling to customer need's ability
• Must have exceptional interpersonal and organizational skills
• Experience in skincare, spa or medical brands.
• Ideally, a Licensed Esthetician (not a requirement)
• Ability to work independently
• Career oriented with a positive energetic attitude
• Be comfortable using multiple computer programs including online database and internet-based systems
• Complete cases within 24 hours of assignment
• Follow up on open cases and pending e-mails until completion
• Assist on orders and order processing
• Knowledge of SAP, Shopify, and/or CRM software
• Knowledge of phone systems software

Benefits Available

• 9 Paid Holidays
• Medical, Dental, Vision and Life Insurance (after 30 days of employment)
• 401 (k) (after one year of service)
• Employee Corporate Discount Program

Apply Now

Skills

Communication Skills, Consultative Sales, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Customer/Client Research, Detail Oriented, Interpersonal Skills, Life Insurance, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Order Processing, Organizational Skills, Presentation/Verbal Skills, Resolve Customer Issues, Returns Processing, SAP, Sales, Service Delivery, Team Player, Vision Plan, Warehousing, Writing Skills, ZenDesk

About the Company

Image International Manufacturing LLC