Warehouse and Logistics Manager

ABOUT THE ROLE

Lawson Fenning designs and builds made-to-order furniture in Los Angeles. The Warehouse & Logistics Manager owns how that furniture moves — from the moment it arrives at our warehouse through the moment it lands safely in a client’s home.

This role leads logistics operations end to end: carrier and shipper relationships across our delivery network, claims resolution, the inbound international pipeline, and the daily rhythm of a clean, organized, well-run warehouse. This is a hands-on, working-manager position — you’ll set the standard for the warehouse team and work alongside them.

Success in this role is measured by carrier performance and claims recovery, receiving accuracy, warehouse organization and safety, and the speed and professionalism with which logistics issues are resolved before they reach the client.

WHAT YOU’LL OWN

Carrier & Claims Management

• Serve as the primary point of contact for all carriers and third-party delivery partners.
• Manage scheduling, routing, and performance across multiple carriers and shippers.
• File and manage claims with carriers, following through on credits and settlements; oversee logistics billing and credit memos.
• Own logistics-related client issues through timely, professional resolution, partnering with Production on claim-related order releases.

Warehouse Operations & Team Leadership

• Supervise and support the warehouse team, providing direction and daily task management.
• Oversee receiving of inbound merchandise and ensure accurate documentation of arrivals.
• Own relocation and inter-location transfers between showrooms, warehouse, and fabricators.
• Maintain a clean, organized, and safe warehouse environment; refine processes around tagging, receiving, and weekly transfers.
• Coordinate shared use of the warehouse photo booth with the Creative team.

Import & Trade Compliance

• Own import/export logistics end to end — container shipments from origin to final delivery, customs documentation and compliance (HTS classification, Lacey Act, CUSMA/USMCA, certificates of origin), and parcel and freight coordination — partnering with freight forwarders, customs brokers, and international vendors.
• Reporting & Cross-Functional Communication
• Establish, track, and measure KPIs with logistics providers; prepare performance reporting for upper management.
• Communicate proactively with Sales, Operations, and Production regarding incoming product and delivery status.

Reporting & Cross-Functional Communication

• Establish, track, and measure KPIs with logistics providers; prepare performance reporting for upper management.
• Communicate proactively with Sales, Operations, and Production regarding incoming product and delivery status.

WHAT WE’RE LOOKING FOR

3+ years in logistics coordination, warehouse management, or a related role.

• Experience managing carrier relationships and resolving freight/delivery issues.
• Prior supervisory experience is required.
• Comfortable in a hands-on, physical warehouse environment.
• Systems: Cin7 Omni (or comparable ERP), QuickBooks Online, Airtable, Google Workspace, Excel/Sheets; comfort working across carrier, freight forwarders, and customs portals.
• Furniture, home goods, or related industry experience is a plus.
• Los Angeles–based; on-site.

THIS ROLE IS A GREAT FIT IF YOU…

• Enjoy owning a process end to end, from carrier coordination to final resolution.
• Take pride in a clean, organized, and safe warehouse — it reflects the product it holds.
• Solve problems early and stay ahead of delivery issues before they escalate.
• Communicate clearly and proactively across departments and with external partners.
• Are comfortable in a physical, hands-on environment and lead by doing.
• Thrive in a structured, collaborative, fast-paced setting.
• Care about craft — and want the last mile to live up to it.
• Are someone who enjoys operational excellence and wants to play an important role in bringing thoughtfully designed furniture to market, we’d love to hear from you.

Pay: $105,000.00 - $118,000.00 per year

Work Location: In person