Business Office Manager/ Billing Liaison

Business Office Manager / Billing Liaison (Full-Time)

St. Anne - Seattle Washington

St. Anne Healthcare Center is seeking a Business Office Manager / Billing Liaison who understands the financial side of patient care and values clear, compassionate communication. This is an opportunity to play a key role in supporting residents and families while keeping operations running smoothly behind the scenes.

In our skilled nursing setting, we focus on helping each resident regain independence and transition successfully to the next level of care. Our team leads with integrity, supports one another, and stays focused on meaningful outcomes.

What You'll Do

• Front office duties, including greeting visitors and new admissions, answering and directing phone calls, and ordering supplies
• Process vendor invoices, including verifying accuracy, coding expenses, and routing for approval and payment.
• Manage facility billing and collections, including private pay, co-pays, and share-of-cost balances, weekly Medicaid billing and Monthly Medicare and Insurance billing
• Manages census accuracy by maintaining up-to-date insurance information
• Oversees resident trust accounts and related financial records
• Leads and coordinates the month end Triple Check process, including documentation and meetings
• Participates in AR (Accounts Receivable) and UR (Utilization Review) meetings
• Manages Medicaid processes, including pending cases and billing
• Bills, collects, and follows up on current and past due accounts
• Processes daily financial deposits
• Verifies insurance benefits and obtains therapy authorizations
• Support new admissions by assisting with data entry, confirming insurance coverage and payer acceptance, completing admission agreements, and completion of Medicaid applications
• Proactively communicate financial responsibilities to avoid unexpected cost
• Performs additional duties as assigned

What We Offer

• Medical, dental, and vision coverage
• 401(k) with employer match
• Generous paid time off (up to 16 days annually)
• Company-paid life insurance
• A stable, team-oriented workplace with opportunities to grow

What We're Looking For

• Minimum one year of business office or collections experience required (skilled nursing preferred)
• Experience with PointClickCare highly preferred
• High school diploma required
• Accounts payable and accounts receivable experience preferred
• Strong knowledge of healthcare insurance (Medicare, Medicaid, HMO, Hospice) required
• Positive attitude with willingness to learn and contribute new ideas
• Ability to travel to corporate offices, banks, and other facilities as needed
• Ability to sit or stand for extended periods
• Ability to lift, push, or pull 25-50 lbs. unassisted
• Exposure to body fluids and communicable diseases
• Adequate vision and hearing (with or without assistive devices) to perform duties
• Meets facility health requirements as outlined in policy

If you're someone who can balance accuracy with empathy and wants to be part of a team that values both people and performance, we'd like to connect with you.