Guest Service Associate

Job Position Title: Guest Service Associate

Salary: Hourly

Job Description Summary

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities

• Maintain effective communication with appropriate managers, customers’ and peers
• Handle box office when necessary to collect tickets
• Assist the retail area with merchandise when needed
• Assist with VR preparation
• Meet and greet customers in a friendly manner
• Answer guest inquiries and assist customers when needed.
• Complete any other duties which enhance the guest experience
• Assist in load in/load out tasks.
• Assist in Inventory audit tasks.
• Assist in outdoor and indoor parking-related tasks.

Education and/or Work Experience

• Must be at least 18 years of age
• High School graduate or GED
• Customer service experience preferred

Skills & Abilities

• The ability to read, speak and effectively understand the English language
• Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone
• Solving practical problems dealing with a variety of variables
• Must possess above average communication skills
• Safety conscious
• Outgoing and friendly
• Willing to actively engage guests
• Ability to learn and understand exhibit content in order to be able to answer general guest queries
• Commitment to providing the best in customer service