Site Reliability Engineer- Product Reliability Engineering | Austin, TX, USA

Site Reliability Engineer- Product Reliability Engineering

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The Opportunity

We are seeking a Site Reliability Engineer (SRE) to join the Product Reliability Engineering function within Operations & Infrastructure.

This role is focused on maintaining, improving, and scaling the reliability of production systems. You will work across engineering and operations teams to monitor system health, respond to incidents, automate operational workflows, and proactively identify areas for improvement.

This position is ideal for engineers who enjoy hands-on production support, troubleshooting complex systems, and building automation to improve reliability and efficiency.

The Work Itself

Production Reliability & Incident Management

Support the reliability and availability of production applications, products, and services.

Actively participate in incident response, troubleshooting, and SWAT calls to restore service quickly and minimize impact.

Proactive Monitoring and Problem Prevention

Perform ongoing analysis of system performance and reliability to identify potential issues before they impact users.

Drive discussions and solutions to improve system stability and resilience.

Automation and Operational Efficiency

Build and maintain automation to reduce manual work, improve response times, and increase system reliability.

Focus on eliminating repetitive operational tasks through scripting and tooling.

System Reliability Improvements

Partner with engineering and product teams to implement solutions that improve scalability, performance, and system efficiency.

Support deployments, upgrades, and production changes with a reliability-first mindset.

Observability and Monitoring

Contribute to improving monitoring, alerting, and observability across systems to ensure visibility into performance and failures.

Documentation and Knowledge Sharing

Develop and maintain clear documentation, runbooks, and knowledge repositories to support operational excellence and team collaboration.

Emerging Technology & AI Enablement

Contribute to the adoption of AI/automation tools to improve troubleshooting, incident response, and system reliability.

• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• This role is not eligible for employment-based visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.

Preferred Qualifications

• 2-5 years of experience in Site Reliability Engineering, DevOps, or production operations roles
• Experience supporting production systems and participating in incident response/on-call rotations
• Working knowledge of one or more programming or scripting languages (Python, Java, C#, PowerShell, Bash)
• Experience with automation of operational tasks and processes
• Understanding of Linux/Unix systems
• Understanding of networking fundamentals (protocols, architecture)
• Familiarity with monitoring and observability tools
• Strong problem-solving skills in real-time production environments
• Familiarity with AI/ML tooling for operational efficiency
• Experience with CI/CD pipelines
• Experience with cloud environments (AWS, GCP, or Azure)
• Exposure to infrastructure as code or configuration management tools
• Experience using Git/GitHub for version control

U.S. Applicants Only

The estimated salary range for this position is $110,700.00 to $ 171,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.