Help Desk Support Technician

Job Category: MSP

Job Type: Full Time

Job Location: Austin TX

Systems: Windows Apple Azure Google Cloud Microsoft 365 Google Workspace Networks Printers Software Installations

ALCON DTS is an award-winning technology solution provider for the SMB market that helps our partners leverage the power of technology to reach their business goals. We develop strong bonds with our clients and maintain a reputation for responsive, high-quality, and efficient work as well as industry recognition for our thought leadership and growth.

What we are looking for

The Help Desk Technician will provide customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of technologies for our customer’s employee workstations. This position will work primarily in our Austin, TX office and requires occasional travel to client sites.

Non-local candidates will not be considered for this role.

Qualifications Include

• 3+ years of recent, relevant hands-on experience in a similar position
• Preferred Certifications: A+; Network+, Microsoft 365
• Preferred Work Experience: Managed Service Provider or Consulting environment
• Ability to work collaboratively
• Ability to effectively communicate both written & verbally
• Desire to grow personally and professionally
• Desire to work in a fast-paced and growing organization
• Desire to work in a Fun environment
• Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.

Who You Are

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

Requirements For The Position Are

• Password and access resets understanding
• Ability to meet deadlines
• Ability to Work Independently
• Ability to Work with Others
• Analytical Ability
• Analyze Software Problems
• Communication Skills
• Critical Thinker
• Customer Service -Excellent phone skills a Must
• Detail oriented
• Grammar, Spelling and Punctuation Skills
• High Level Analytical Ability
• Multi-tasking
• Oral and Written Communication Skills
• Professional Demeanor
• Team Player
• Troubleshooting
• Compute operating system and procedures
• Computer Peripheral Installation
• Networking
• Software Installation
• Technician knowledge
• Ability to lift and move computer and network equipment

We Offer

• Competitive pay
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Career Development and Coaching
• Fun work environment!