Desktop Support Technician

Field Services professional with 3+ years of experience with the ability to perform the following

tasks in a professional manner as listed below

Ability to interact effectively with internal and external contacts (Account Management, Deployment

Team, Solutions Architect, Employees, and Vendors).

Excellent interpersonal skills and ability to work collaboratively in a team environment.

Performs trouble shooting, parts replacement, system upgrades, deployment and repair of End User

assets.

Perform install and configuration activities and tasks of system components and software.

Identifies potential issues that could adversely impact End User experience and follows through on

action steps.

Dedicated technicians will update tickets in the designated ITSM system with current status and

work effort.

Escalate to Field Services Management on issues that impact the entire operation at a given site.

Provides technical feedback to the Service Desk and Field Service on technical / process issues

that will be used to improve overall service delivery.

Reviews, troubleshoots and approves operational quality of End User devices and associated

peripherals.