Medical Receptionist/Front Desk (Bilingual/Spanish) South Austin - Texas Orthopedics

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR

Join the Team!

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community.

With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment.

Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

ESSENTIAL FUNCTIONS

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
• Confirm appointments in advance; reach out to patient when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Collect and scan patient’s insurance card and photo ID.
• Mail no show letters daily.
• Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.
• Balance payments received and prepare deposit daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Provide EOB to patients and thoroughly explain balance as needed.
• Fax DWC forms to proper recipients.
• Collate, sort and identify a variety of medical information for scanning/queuing into EMR system
• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
• Assist with Release of Information requests by completing in office or sending to third party accordingly.
• All other duties as assigned.

BENEFITS

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

To learn more, visit: https://www.txortho.com/

QUALIFICATIONS

Education

• High School diploma

Experience

• Previous experience in a medical office setting
• Computer experience

Licensure

Special Skills

• Fluent in Spanish (required)
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment

Physical Demands

• Must have adequate visual acuity to read, the ability to interpret and understand written material

Environmental Working Conditions

• Indoors with rare conditions of extreme noise.
• Continuously handle multiple tasks simultaneously and work as a part of a team.
• Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.