Operations Manager - Hotel

The Operations Manager is a key member of the hotel leadership team and plays an active role in the overall operation and success of the hotel. This position supports the General Manager in overseeing daily hotel operations including Front Desk, Housekeeping, Maintenance, Food & Beverage/Breakfast operations, guest service, and overall building and asset management.

The ideal candidate is a hands-on hotel leader who thrives in a fast-paced environment, leads by example, and is passionate about both guest experience and team development. This role is designed for an experienced hotel professional looking to expand their operational leadership experience and grow toward senior hotel management.

ESSENTIAL FUNCTIONS

• Assist in the overall day-to-day management of hotel operations to ensure exceptional guest service, operational efficiency, and brand standards compliance
• Provide leadership, coaching, accountability, and operational support to Front Desk, Housekeeping, Maintenance, and Food & Beverage/Breakfast teams
• Support recruitment, training, scheduling, performance management, and development of hotel team members
• Act as Manager-on-Duty as needed and confidently lead hotel operations in the absence of senior leadership
• Monitor and maintain high standards of guest service, cleanliness, product quality, and overall hotel presentation
• Conduct routine inspections of guest rooms, public areas, back-of-house spaces, and hotel grounds to ensure quality and asset preservation
• Assist with service recovery and guest issue resolution in a timely, professional, and guest-focused manner
• Support labor management, productivity goals, inventory controls, and operational cost awareness
• Assist in maintaining building operations and coordinating with maintenance on preventative maintenance and property needs
• Ensure compliance with Hilton brand standards, safety procedures, and company policies
• Utilize hotel systems and reporting tools to support daily operations and business needs

QUALIFICATIONS

• Previous hotel leadership experience required
• Hilton experience strongly preferred
• PEP PMS experience required or strongly preferred
• M3 accounting system experience preferred
• Strong operational knowledge across multiple hotel departments
• Excellent leadership, communication, problem-solving, and organizational skills
• Ability to lead in a hands-on, fast-paced hotel environment

Experience

Required

• 2 year(s): Hotel Front Desk

Preferred

• M3/Accounting
• 2 year(s): Hilton/PEP

Skills

Preferred

• Accounting
• Multitasking
• Dependability
• Customer Service
• Hotel operations, policies and procedures

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.