Network Engineer

The Network Engineer provides operational support and stability of the Universitys voice, data, video, and/or wireless network services. Part of the team responsible for the configuration, installation, maintenance, and troubleshooting of the Universitys data network.

This includes local area networks (LANs), wide area networks (WANs), switches, routers, firewalls, Voice over Internet Protocol (VoIP), and/or wireless and wired access layers.

Participates in a team responsible for optimal network performance in a 24/7 environment. Knowledge of Extreme Networks switch gear is a plus.

Project Coordination

Implementation

Team member or individual lead of a wide variety of project work aligned with the priorities of other ITS departments. Serve on teams responsible for a wide variety of ITS project work. Prepare project specification worksheets, drawings, spreadsheets, inventory requirements, and parts lists.

Monitoring

Troubleshooting

Provide operational support to troubleshoot and offer hands-on assistance with resolving issues in existing systems or services. Diagnose local area networks (LANs), wide area networks (WANs), and wireless networks to ensure smooth and reliable operations. Serve as the first line of defense for network outages. A working knowledge of network protocols is desired.

Technical Documentation

Responsible for the creation and ongoing review of performance metrics.

• Monitor performance metrics for trend analysis.
• Execute established processes to address and resolve service tickets.
• Prepare review and update technical documentation.

Role Specific Competencies

• Must possess a core understanding of IP routing and subnetting, WiFi and Ethernet technologies, and network protocols.
• Familiar with networking switches, routers, controllers, and Internet of Things (IoT) network equipment.
• Working knowledge of Simple Management Network Protocol (SNMP) management tools, performance measurement tools, and planning tools and techniques.
• Knowledge of network and computer operating systems, as well as network services protocols and standards.
• Utilize working knowledge of packet-level analysis tools.
• Familiarity with Virtual Local Area Networks (VLANs) and Virtual Private Network (VPN) systems.
• Familiarity with cabling infrastructure, distribution, termination facilities, manhole, and conduit systems. And fiber optic cabling and related cabling systems and standards.
• Telecommunications experience to include working knowledge of voicemail, Session Initiation Protocol (SIP), unified messaging, call processing, call recording systems, voice and data cabling systems, and voice. Working knowledge of appropriate security standards and protocols.

Job Requirements

This position is on-premise. Title and salary commensurate with relevant experience based on the following titles and full-time equivalent hiring ranges:

• Senior Network Engineer: $97,200 - $121,500 (5 years related professional experience)
• Network Engineer: $79,900 - $99,900 (3-5 years related professional experience)
• Associate Engineer: $72,450 - $90,550 (1-3 years experience)

Skills

Analysis Skills, Computer Networks, Ethernet, Extreme Network Systems, Fiber Optic Cable, Fiber Optics, Firewalls, IP (Internet Protocol) Routing, Identify Issues, Internet of Things, Local Area Network (LAN), Network Administration/Management, Network Architecture/Engineering, Network Performance/Analysis, Network Protocols, Network Routers, Network Security, Network Switching, Network System Hardware, Operating Systems, Operational Support, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Development, Project/Program Coordination, SIP (Session Initiation Protocol), SNMP (Simple Network Management Protocol), Security Protocols, Spreadsheets, Subnetting, Switchgear, Team Player, Technical Writing, Telecommunications, Testing, Trend Analysis, Unified Messaging, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), VoIP (Voice over IP), Voice Applications, Voice Mail, Wide Area Network (WAN), Wireless Communications

About the Company

Boston College