Manager, Outbound Fulfillment and Warehouse Operations

Job Title: Manager, Outbound Fulfillment and Warehouse Operations

Department: Shipping & Receiving

Reports to: Director of Contract Manufacturing

FLSA Status: Non-Exempt

Update: July 2026

About Olivia & Rose

Olivia & Rose is a beverage manufacturing platform built for brands that care about quality, transparency, and execution.

Born out of a 90-year produce operation, we bring deep expertise in fresh ingredients, cold chain management, and high-integrity processing to modern beverage production. We specialize in fresh-pressed and functional beverages, supporting partners from pilot through scaled commercial production.

Our model is simple: we manufacture exceptionally well so our partners can focus on building their brands.

Position Summary

The Manager, Outbound Fulfillment and Warehouse Operations owns day-to-day warehouse execution for outbound shipping, order fulfillment, inventory control, internal transfers, and warehouse flow.

This is a hands-on leadership role for a sharp, high-accountability operator who can lead from the floor, solve problems quickly, drive performance through metrics, and improve systems without losing control of daily execution.

Key Responsibilities

Warehouse Operations & Fulfillment

• Own daily outbound warehouse performance, including order accuracy, on-time shipment, inventory integrity, and labor productivity.
• Lead daily floor execution across picking, packing, staging, loading, and shipment release.
• Coordinate with carriers and trucking partners to ensure reliable outbound execution and resolution of shipping issues.
• Drive inventory accuracy through disciplined system transactions, cycle counting, reconciliation, and corrective action.
• Use KPIs and root-cause analysis to identify performance gaps and implement sustainable process improvements.
• Build a high-accountability warehouse culture through clear standards, coaching, follow-through, and visible floor leadership.

Inventory Management

• Maintain accurate inventory levels and transactions in NetSuite, including transfers to internal and consignment locations
• Conduct regular cycle counts and full inventory counts
• Track and reconcile consignment inventory to ensure accuracy across locations
• Investigate and resolve inventory discrepancies

Team Leadership

• Supervise, train, and coach warehouse staff on fulfillment procedures, systems, and equipment use
• Schedule labor to meet operational needs and optimize productivity
• Foster a culture of accountability, safety, and teamwork
• Lead onboarding and ongoing training for new and existing employees

Coordination & Communication

• Collaborate with production, receiving, logistics, and consignment partners to ensure smooth inventory flow
• Coordinate closely with Olivia & Rose Headquarters (West Coast) on inventory levels, transfers, and reporting
• Communicate daily performance, issues, and improvement opportunities to leadership

Receiving & Logistics

• Oversee receiving of inbound shipments and ensure accurate counts, quality checks, and system entry
• Maintain organized warehouse layout to support efficient storage and movement of goods
• Ensure proper documentation for transfers, including intercompany and consignment shipments

Equipment & Safety

• Operate and oversee safe use of warehouse equipment (forklift, pallet rider, etc.)
• Ensure compliance with all safety regulations and company policies
• Maintain a clean, organized, and safe warehouse environment (5S principles)
• Conduct safety training and enforce proper procedures

Performance & KPIs

• Own and drive key performance indicators including OTIF (On-Time In-Full), fulfillment accuracy, inventory accuracy, and pick/pack accuracy and efficiency
• Maintain high operational standards to ensure excellent customer satisfaction and service levels
• Monitor metrics, identify gaps, and implement corrective actions to improve performance

Process Improvement

• Identify and implement improvements to warehouse and fulfillment processes
• Optimize workflows for transfers, including consignment inventory management
• Support continuous improvement initiatives across operations

Required Skills/Abilities/Certifications, etc.

• 7+ years of warehouse, distribution, or fulfillment experience, with at least 3 years in a leadership role.
• Proven experience leading outbound shipping, order fulfillment, inventory control, and warehouse teams in a fast-paced operating environment.
• Strong ERP and warehouse systems discipline; NetSuite experience strongly preferred.
• Demonstrated ability to manage KPIs, labor performance, inventory accuracy, and process improvement initiatives.
• Strong analytical, organizational, and problem-solving skills, with the ability to make sound decisions quickly.
• Experience in food and beverage manufacturing, cold-chain logistics, or other temperature-controlled environments strongly preferred.
• Forklift and/or pallet rider certification, or ability to obtain.
• Comfortable working in a refrigerated, physical warehouse environment and spending substantial time on the floor.

Work Environment

The production facility and associated warehousing are refrigerated facilities, which means this position must be able to work in a cold, wet, and loud environment for extended periods of time with the proper personal protective equipment (PPE). This position requires frequent standing, stooping, and/or bending for extended periods of time. Must be able to lift 50 lbs. on an occasional basis.

AAP/EEO Statement

Olivia & Rose is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.

Food Safety/Maintenance

All food safety and quality problems must be brought to the attention of someone with authority such as your Supervisor, Quality Technician or Quality Manager to initiate action, if necessary.

All equipment issues must be brought to the attention of someone with authority such as your supervisor or facilities managers to initiate actions, if necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay: $82,000.00 - $90,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience

• Warehouse supervisor: 4 years (Required)
• ERP systems NetSuite preferred: 2 years (Preferred)

License/Certification

• Forklift Certification (Required)

Ability to Commute

• Chelsea, MA 02150 (Required)

Work Location: In person