Guest Services Supervisor

Join the Hampton Inn Boston-Natick team as a Guest Services Supervisor, where you will play a key role in ensuring a welcoming and exceptional guest experience. In this position, you will lead and support the front desk team, handle guest inquiries and concerns, and uphold the highest standards of customer service.

This role is perfect for someone who thrives in a fast-paced environment and enjoys working with a diverse team to create memorable stays for all guests.

Responsibilities

• Supervise and support front desk associates to ensure smooth and efficient operations.
• Respond promptly and effectively to guest requests, questions, and complaints.
• Assist with scheduling and training of staff to maintain service standards.
• Maintain accurate records and reports related to guest services and daily activities.
• Collaborate with other departments to enhance overall guest satisfaction.
• Ensure compliance with company policies and procedures.

Requirements

• Minimum 2 years hotel experience preferred.
• Minimum 1 year supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is a plus.
• High school diploma or equivalent required; additional education or certifications in hospitality preferred.

Benefits

• Pay of $19.75-$19.75 per hour, paid bi-weekly.
• Opportunities for career growth.
• Employee discounts on hotel stays.
• Medical, Dental and Vision Insurance.
• 401K retirement plan
• Supplemental insurance (Optional)
• Vacation and personal time.
• Supportive and inclusive work environment.
• Free parking.

About The Company

Hampton Inn Boston-Natick is part of the Hilton portfolio of hotels, committed to delivering exceptional hospitality and memorable experiences to our guests. Located in Natick, MA, we pride ourselves on our friendly staff, comfortable accommodations, and dedication to customer satisfaction. Join us and be a part of a team that values teamwork, integrity, and hospitality excellence.

We are an Equal Opportunity Employer.