IT Help Desk Technician

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and collaborate with engineering teams to find actionable solutions.

This is a terrific opportunity for an individual with at least 2 years of IT support experience who's looking to continue to grow alongside IT professionals!

• Available shifts: Wednesday
• Sunday 3:30pm - 12:00 am; Saturday-Monday 11:30pm - 1:00pm; Saturday
• Wednesday 7:00 am - 3:30pm

Responsibilities Include

• Manage and resolve Tier 1 service desk request
• Track and resolve service tickets in a timely manner
• Keep up to date with firm's applications, Microsoft 365, and other documentation systems
• Monitor incidents to identify trends, determine cause, and work with technical teams to find solutions

Qualifications Include

• Bachelor's Degree in IT or Computer Science
• 2+ years of help desk or IT support experience
• Experience in a large law firm or other professional services firm highly preferred
• Experience maintaining and supporting Windows 11, Microsoft 365 applications, and mobile devices
• Excellent interpersonal and communication skills

Compensation

• $51,000 - $82,000 annually

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.

To see more open positions available through The Ford Agency, please check out our website at www.ford-agency.com.