Bilingual Customer Service Representative

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Bilingual Customer Service Representative

Location: Dallas, TX 75201 | Onsite

Are you passionate about delivering exceptional customer service and fluent in both English and Spanish? If you enjoy helping people, solving problems, and working in a fast-paced call center environment, this is your opportunity to build a long-term career with a respected insurance organization.

COMPENSATION & SCHEDULE

• $19.00/hour
• Monday–Friday | Flexible 8-hour shifts scheduled between 8:00 AM and 7:00 PM
• W2 | Temp-to-Hire

ROLE OVERVIEW

As a Bilingual Customer Service Representative, you'll serve as a trusted resource for customers by providing prompt, professional assistance over the phone and through email. Your ability to resolve issues efficiently, communicate effectively in both English and Spanish, and deliver a positive customer experience will play an essential role in the success of the team.

KEY RESPONSIBILITIES

• Respond to inbound customer calls and emails while providing accurate and timely support
• Investigate customer concerns and resolve issues or escalate complex matters when appropriate
• Educate customers on available products, services, and account information
• Process applications, requests, and service-related documentation with accuracy
• Direct inquiries to the appropriate internal departments as needed
• Stay informed on company policies, procedures, and system updates to provide accurate information
• Cross-train in multiple business areas to support departmental goals
• Assist with onboarding and training team members on new processes and systems
• Participate in special projects and collaborate with leadership to improve customer service operations

MINIMUM QUALIFICATIONS

• Minimum of 3 years of customer service experience in a call center environment
• Bilingual in English and Spanish (required)
• High school diploma or GED required
• Working knowledge of Microsoft Office applications
• Strong critical thinking and problem-solving abilities
• Excellent verbal, written, and active listening skills
• Ability to prioritize work, multitask, and perform effectively in a high-volume environment

CORE TOOLS & SYSTEMS

• Microsoft Office Suite
• Customer Relationship Management (CRM) software
• Call center phone systems
• Email and customer support platforms

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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