Travel Desk Agent

Operations Travel Desk Agent

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

2 years relevant airline experience is preferred. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary

The Operations Travel Desk Agent is responsible for providing 24/7 support, managing hotel and ground transportation bookings for airline crew members. The agent receives booking requirements through approved methods and coordinates with vendors following standard operating procedures. They handle phone calls from crew members, pilots, and other personnel to address last-minute issues during layovers.

Agent’s play an important role in ensuring crew members have safe, clean, and comfortable hotels and transportation across the globe.

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA)

Job Duties

• Booking accommodations and transportation for all ad hoc, charter, irregular operations (IROPs) and special operations crew needs.
• Collaborating cross-functionally with In-Flight Service (IFS) & Flight Operations (FOPs) stakeholders as directed by leadership to support all changes, ensuring approved hotel inventory availability, and securing stakeholder approval for non-contract hotel assignments.
• Efficiently using technology including Concur Travel GDS and our internal Hotel & Transportation System (HTS) to process transactions, accurately record reservation information and source suitable hotels in compliance with company SOPs.
• Utilizing the company virtual credit card payment solution process related to manifest variance and ad-hoc hotel and transportation procurement.
• Ensuring timely communication across OCC verticals, especially with the Crew Resource, Charter, and IFS & FOPs Duty Desks.
• Ensuring high levels of customer service by promptly and efficiently responding to all crew communication channels.
• Providing support in the planning and implementation of operational strategies and seeking continual operational improvements and efficiencies.

Qualifications

• High School Diploma or GED required.
• Must be a local (in-state) resident.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Embraces diverse people, thinking and styles.
• Strong communication skills.
• Focus on maintaining a positive and professional work environment, adhering to Delta’s Rules of the Road and attendance requirements.
• Consistently making safety and security, of self and others, a priority.
• Able to multi-task and manage time efficiently.
• Proficient in Microsoft Office 365.

Preferred Qualifications

• 2 years of relevant airline experience.
• Contact center experience.
• Hotel contract, crew scheduling and/or crew operations experience.
• Language skills including Spanish, French and/or Italian.

Working conditions

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.