System Administrator I

POSITION DESCRIPTION

POSITION TITLE: System Administrator I

DEPARTMENT: Information Technology

REPORTS TO: IT Manager

JOB SUMMARY

Under the guidance of the IT Manager or Team Leader, System Administrators independently ensure the smooth operation of computer systems and servers. They handle hardware and software installations, user administration, engage in research to align with the organization's evolving IT needs, and proactively address system issues to minimize disruptions.

Their role encompasses designing, documenting, maintaining, and overseeing the core enterprise system/network as per industry standards. They oversee and serve as the main point of contact for helpdesk support.

DUTIES AND RESPONSIBILITIES

• Provide primary helpdesk support, ensuring SLA adherence for ticket priority.
• Perform desktop and helpdesk support, ensuring timely resolution with minimal disruption.
• Escalate business-impacting issues to management.
• Handle employee onboarding and offboarding.
• Compile documentation for system and application support.
• Contribute to the reliability and configuration of computer systems, servers, and virtualization.
• Upgrade computer hardware/software, perform limited virtual server administration, and enforce best practices for OS and hardware management.
• Oversee user equipment deployment and replacement process.
• Diagnose hardware/software errors, documenting resolutions and assessing issue impact.
• Provide technical specifications for IT projects and maintain system administration policies and training.
• Research and recommend IT infrastructure improvements.
• Collaborate with third-party vendors and in-house teams.
• Uphold system security and business continuity.
• Participate in an on-call rotation.
• Maintain asset inventory.
• Respond to alerts and resolve them efficiently.
• Provide Audio/Video support during meetings.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field.
• At least three years of system administration hands on experience with the following technologies is strongly preferred:
• Windows Operating Systems (server and client), Office 365, VMWare, Identity Management, Windows Operating Systems, Cisco Networking, Phone system, VPN, Multifactor authentication, Endpoint protection, Cloud infrastructure.
• An equivalent combination of education and experience may be substituted.

REQUIRED SKILLS AND ABILITIES

• Proficiency in systems, networking software/hardware
• Expertise in helpdesk and IT operations best practices, with deep knowledge in security, data protection, and disaster recovery.
• Outstanding problem-solving, communication, and documentation aptitude.
• Effective communication with all levels of the organization.
• Ability to handle high-pressure situations and make timely decisions.
• Collaborative proactive approach to contributions and discussions.
• Certifications in Linux and Microsoft technologies are helpful.
• Ability to work flexible hours.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other related devices.
• Ability to work in the office as required, which may include up to five days or more per week, based on operational needs.
• Ability to sit at a desk using a computer for extended periods.
• Physical ability to participate in training sessions, presentations, and meetings.