NC FAST Salesforce Solutions Engineer @ Raleigh, NC Hybrid (Locals Preferred)

NC FAST Salesforce Solutions Engineer

Location: 1915 Health Services Way, Raleigh, NC

Work Model: Hybrid

Position Overview

The North Carolina Department of Health and Human Services (NC DHHS) Information Technology Division (ITD) is seeking an experienced Senior Salesforce Solutions Engineer to support major modernization initiatives across the NC FAST/Green application portfolio.

The selected candidate will design, develop, and deliver end-to-end solutions on Salesforce Government Cloud, supporting mission-critical public-sector programs including case management, licensing, service operations, and related business workflows.

This role is responsible for ensuring Salesforce solutions align with business objectives, enterprise architecture standards, security requirements, and long-term platform strategy while leveraging both declarative and programmatic Salesforce capabilities to build scalable and maintainable applications.Key Responsibilities

Technical Leadership

• Establish Salesforce development standards and engineering best practices.
• Mentor junior developers and provide technical guidance.
• Conduct peer code reviews to ensure high-quality, maintainable code.
• Promote consistency across development teams.

Solution Design & Engineering

• Design end-to-end Salesforce solutions on Salesforce Government Cloud.
• Lead integration architecture and technical solution blueprinting.
• Define configuration and implementation strategies aligned with enterprise standards.

Salesforce Development

• Develop and maintain:
• Apex Classes
• Lightning Web Components (LWC)
• Salesforce Flows
• APIs and system integrations
• Follow platform governance and secure coding standards.

Requirements Analysis

• Lead technical discovery sessions with product owners and business stakeholders.
• Gather and analyze functional and technical requirements.
• Evaluate solution alternatives and recommend the best-fit approach.

Release Management

• Review Salesforce Spring, Summer, and Winter release notes.
• Identify:
• Breaking changes
• Feature enhancements
• Deprecated functionality
• Configuration impacts
• Assess the impact of platform updates on existing applications and integrations.

Cross-Functional Collaboration

• Work closely with:
• Product Owners
• Salesforce Administrators
• QA Teams
• Business Stakeholders
• External Vendors
• Coordinate project deliverables, releases, and platform enhancements.

AI Enablement

• Identify opportunities to incorporate AI capabilities into Salesforce solutions.
• Design intelligent automation and AI-assisted workflows.
• Ensure responsible, secure, and compliant use of AI technologies within Salesforce Government Cloud.

Required Skills

• Salesforce Government Cloud
• Salesforce Solution Architecture
• Apex Development
• Lightning Web Components (LWC)
• Salesforce Flow
• Salesforce Integrations (REST/SOAP/APIs)
• Technical Discovery & Requirements Analysis
• Release Management
• Code Reviews & Development Standards
• Platform Governance
• Public Sector Case Management Solutions
• Cross-functional Collaboration
• AI-enabled Salesforce Solutions
• Intelligent Automation
• Secure & Compliant Application Development

Preferred Experience

• Experience with NC FAST or similar large-scale government modernization programs.
• Public sector Salesforce implementations.
• Salesforce Government Cloud deployments.
• Enterprise integration architecture.
• Experience evaluating Salesforce seasonal releases and platform impacts.
• Leadership experience mentoring Salesforce developers.
• Familiarity with AI technologies and Salesforce AI capabilities (e.g., Einstein AI or Agentforce).