POSITION TITLE: General Manager
LOCATION: Marriott branded hotel, located in the Brier Creek/ Research Triangle Park area of Raleigh-Durham
JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership.
Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
SUMMARY OF DUTIES
Managing Property Operations
- Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
- Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
- Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
- Prepares for QA audits (i.e., daily and pre-visit activities).
- Reviews and follows-up on property GSS scores and comments.
- Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
- Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
- Manages the implementation of major brand standards.
- Delegates responsibilities for operations and projects to appropriate level of associate.
- Managing and sustaining the hotel’s Sales and Marketing Strategy
Managing Food and Beverage Operations
- Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
- Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
- Conducts periodic compliance audits with Back of House associates to ensure they use job aids (checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc).
- Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.
Managing Profitability
- Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
- Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Initiates action to support property revenue and profitability goals.
- Reviews and signs off on invoices.
- Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
- Reviews property performance on period basis with Regional Director.
Maintaining Revenue Management Goals
- Manages the relationship with the revenue management team (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
- Reviews and works with appropriate revenue management reports
- Balances inventory to ensure same-day sellouts.
Managing and conducting Human Resource activities
- Leads associates through property changes, and help them transition into new property roles.
- Understands the performance expectations for all positions within the property (e.g. front desk associate, housekeeping attendant, etc).
- Conducts day to day Human Resource transactions to support needs of the property
- Completes management training
- Conducts performance review process for associates
- Actively recruits and hires qualified associates.
Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
- Keeps brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
- Prepares and presents reports for owners and above property leadership using financial/performance data to show how the Refreshing Business model is affecting property performance.
- Conducts property critique.
- Conducts annual business reviews.
- Participates in ad hoc owner conference calls and respond appropriately to owner requests.
- Responds to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
Pay: $95,000.00 - $110,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s)
- Will you be able to reliably commute to the Brier Creek/ RTP area of Raleigh?
Experience
- Marriott Brand: 1 year (Required)
- Hotel management: 3 years (Required)
- Front Desk : 3 years (Preferred)
Work Location: In person
