Telemarketing Specialist - Bilingual

Our Opening and Your Responsibilities

The Telemarketing Specialist is primarily responsible for telemarketing activities for Mettler Toledo -North America. The position is structured to generate new sales leads and to market designated products, including service contracts and extended warranties in direct and distribution territories.

In this position, you will

• Be responsible for telemarketing to support segment marketing initiatives with direct participation in outbound telemarketing campaigns and projects.
• Includes pre-qualification of customer contact list information and the qualification of sales leads obtained from e-mail campaigns, standard monthly campaigns and direct mail campaigns.
• Call on customers to advise them of current products, Point of Sale service offerings and conduct surveys.
• Work with the Segment Marketing Managers, Area Business Managers and Sales Representatives and Telemarketing Manager to manage and implement targeted sales and service campaigns.
• Be responsible for duties associated with the management of account and contact information within the SAP CRM system.
• Complete change requests in SAP to correct inaccurate customer contact information, duplicate data base records and submit the change requests to the proper data management team.
• Track all appropriate outbound calls and inbound calls in SAP CRM and capture specific customer and product details related to the call.
• Input sales and service lead opportunities in SAP and forward to the appropriate direct field representative or distribution contact.
• Be responsible for actively driving revenue by engaging in planned and agreed to direct and service campaigns.

What you need to succeed

• High School Diploma
• 1 to 2 years of prior experience working in a call center environment or related telephone call operation, ability to sell or someone with a sales history preferred.
• Must be a bilingual in Spanish and English
• Interface with other departments and work effectively in formal and informal cross functional teams.
• Must be legally eligible to work in the US

Our Offer

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment
• $22.35/hr

EEO Statement

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click [1] here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

References

Visible links

1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf