Inside Sales

About Source 21

Source 21 has been in the specialty metals business since 1992. We're a national distributor and processor, and we work with manufacturers who need a supply partner they can count on year after year, not just for the next order.

Our customers operate in demanding environments where getting the material right matters: medical manufacturing, aerospace and defense, power generation and energy transmission, industrial OEM work, and advanced manufacturing. We bring real materials expertise, tight operations, and modern systems to all of it, and we keep growing our national footprint alongside long-term customer programs and supply partnerships.

Reliability is our brand.

About the Role

The Inside Sales Representative drives our customer growth from the inside. You'll qualify leads, go after new business in both existing and prospective accounts, and turn those opportunities into orders, all from the office. You'll own quoting, order entry, and the follow-through that keeps accounts moving.

This is a hunting role, not an order desk. You treat fast responses as a competitive edge and you follow through every time. Strong performers here can grow into an outside sales role down the road.

Location: On-site daily in Columbus, Ohio. This isn't a fit if you're looking for remote or hybrid-first.

What You'll Do

New Business Development

• Qualify inbound leads and find new opportunities inside existing and prospective accounts.
• Prospect and chase new business from the office.
• Win back dormant accounts through targeted outreach.
• Work with outside sales to advance and hand off field opportunities.

Quoting & Order Execution

• Build and manage customer quotes, and respond to RFQs accurately and fast.
• Enter and process orders while keeping the data clean in our CRM/ERP systems.
• Follow up on open quotes and push them to close.
• Track order status and keep customers in the loop through fulfillment.

Account Management

• Be the primary inside contact for your accounts and handle the day-to-day communication.
• Stay on top of accounts receivable follow-up for your accounts.
• Grow accounts to drive repeat and expanded business.

Coordination & Support

• Coordinate with operations and supply chain on availability, lead times, and delivery.
• Back up outside sales with account coordination, documentation, and order handling.
• Give customers accurate product, pricing, and availability information.

What We're Looking For

Required

• 2 to 5 years of B2B sales experience. Inside sales experience is a plus.
• Prior experience in raw materials wholesale, distribution, or processing is strongly preferred.
• Specialty metals sales experience is strongly preferred.
• A real drive to qualify, pursue, and win new business, not just service what's already there.
• Strong organizational skills and attention to detail.
• A high level of professionalism, discretion, and reliability.
• Strong written and verbal communication.
• The ability to learn on your own and make progress without someone looking over your shoulder.

Highly Valued

• Direct experience selling stainless, nickel alloys, or copper and brass.
• Comfort with CRM/ERP systems. NetSuite experience is a plus.
• Familiarity with mill test reports, material specs (ASTM/AMS), and ISO quality systems.
• An interest in growing into an outside sales role.

Compensation & Benefits

• Competitive base pay based on your experience.
• Competitive commission plan that rewards sales performance and account growth.
• Comprehensive healthcare benefits.
• 401(k) with an automatic 3% company contribution, regardless of what you put in.
• Paid time off, plus company holidays.
• Relocation support available for the right candidate.
• Long-term growth in a culture built on performance and accountability.

Source 21 is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, national origin, ancestry, age, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability, genetic information, veteran or uniformed service status, or any other status protected by federal, state, or local law.