Medical Clinic Receptionist

Position Summary

The Medical Receptionist serves as the first point of contact for clients at the health center and plays a critical role in ensuring a respectful, efficient, and welcoming experience. This position supports the organization’s mission by facilitating access to care through accurate registration, scheduling, and administrative support while maintaining confidentiality and professionalism.

The Medical Receptionist partners closely with clinical, billing, and operational staff to support smooth client flow and revenue cycle processes. This role focuses on administrative and customer service functions and does not provide clinical care or assist with medical procedures.

Union Status: Bargaining Unit Position

Cultural Awareness

Associates are expected to demonstrate ethical and cultural awareness aligned with PPGOH’s In This Together ethos by:

• Treating all individuals with respect, empathy, and dignity
• Protecting confidentiality and sensitive information
• Valuing diverse cultures, identities, and lived experiences
• Seeking to understand the communities we serve and delivering inclusive, culturally responsive services
• Supporting equitable access to the highest attainable standard of health for all, regardless of background or identity

Duties and Responsibilities

Client Intake and Customer Service

• Serve as the initial point of contact for clients, providing courteous, professional, and nonjudgmental customer service in person and by phone.
• Provide clients with general, non-clinical information about PPGOH services, appointment processes, and available resources, referring clinical questions to licensed staff.
• Maintain confidentiality and exercise sensitivity when interacting with clients regarding personal and sensitive matters.
• Communicate with team members to support efficient client flow and timely visits.

Registration and Scheduling

• Register clients for services and accurately enter demographic and insurance or funding information into designated systems.
• Schedule, reschedule, and confirm appointments in accordance with clinic protocols.
• Prepare and maintain patient registration records and ensure required forms are completed and appropriately routed.

Revenue Cycle and Payment Processing

• Verify and document client payment methods, funding eligibility, or self-pay status according to established guidelines.
• Determine client fees using approved fee schedules and sliding fee scale criteria.
• Collect, post, and reconcile payments in compliance with PPGOH billing and financial policies.
• Support daily closing and charge closing procedures and related administrative processes.

Administrative Support

• Lead interdepartmental meetings related to revenue cycle performance and payer strategy.
• Ensure data entry accuracy and completeness in accordance with organizational standards.
• Perform front-desk administrative tasks that support health center operations.

Other duties as assigned.

Qualifications and Skills

Required Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Ability to exercise sound judgment, manage competing priorities, and work independently.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to analyze information, identify issues, and follow established procedures.
• Proficiency with technology and systems necessary to perform the role.
• Demonstrated commitment to providing respectful, nonjudgmental customer service.
• Ability to work effectively with individuals from diverse socioeconomic and cultural backgrounds.
• Commitment to the ethos, values, and service standards of Planned Parenthood.

Preferred Qualifications

• Experience working in a health care, social services, or community-based setting.
• Experience with electronic health records, scheduling systems, or billing platforms.

Education and Experience

• High school diploma or equivalent is required.
• Prior experience in a medical office, customer service, or administrative role is preferred.

Work Schedule and Availability

Work schedules vary site assignment and patient needs. Hours will include evenings and Saturdays.