Helpdesk Technician

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.

We are currently seeking a highly motivated Helpdesk Technician to provide technical support to our team. This role is the primary "face" of IT to our users who are experiencing trouble and need assistance. The ideal candidate will have a strong passion for providing outstanding customer service and resolving issues in a timely manner.

Key Responsibilities

• Responding to customer support requests via phone, email or computer chat
• Troubleshooting and resolving software and hardware issues
• Logging and tracking support requests in our ticketing system
• Escalating support requests to appropriate teams when necessary
• Providing guidance and training to end-users as needed
• Assisting with the installation, configuration, and maintenance of software and hardware
• Creating and maintaining technical documentation

Qualifications

• Minimum of one year of experience in a helpdesk or technical support role
• Strong knowledge of Windows OS computer/servers and other related peripherals
• Proficiency with mobile devices
• Excellent communication and customer service skills
• Ability to work well under pressure and in a fast-paced environment and detail orientated
• Ability to diagnose and resolve basic computer technical issues