Job Summary
The Senior Manager, Regulatory Compliance, Privacy and Governance is responsible for managing GBU Life's enterprise regulatory compliance, privacy, and governance programs.
This role ensures compliance with applicable federal and state insurance regulations, privacy laws, and corporate governance standards while supporting GBU Life's mission of protecting the financial futures of its members through ethical, compliant, and member-focused business practices.
The Senior Manager partners with Legal, Enterprise Risk Management, Operations, Product, and business leaders to develop, implement, and continuously improve the organization's compliance framework, regulatory oversight, and privacy governance.
DUTIES AND RESPONSIBILITIESRegulatory Compliance
- Lead GBU Life's enterprise regulatory compliance program and ensure compliance with applicable federal and state insurance laws and regulations.
- Monitor and communicate changes in federal and state insurance regulations affecting life insurance, annuities, and fraternal benefit organizations.
- Coordinate enterprise regulatory change management activities.
- Oversee insurance product compliance, policy form filings, and Department of Insurance (DOI) submissions.
- Partner with Product Development and Legal to ensure products remain compliant with regulatory requirements.
- Coordinate organizational readiness for market conduct examinations and regulatory reviews.
- Review, investigate, and coordinate responses to Department of Insurance (DOI) consumer complaints, partnering with business leaders to ensure timely, accurate, and compliant resolutions.
- Analyze complaint trends and recommend process improvements to reduce regulatory risk, improve member experience, and strengthen operational controls.
- Monitor complaint metrics and prepare reports for executive leadership to identify emerging regulatory concerns.
Privacy and Data Governance
- Administer GBU Life's privacy compliance program, including compliance with the GrammLeachBliley Act (GLBA) and applicable state privacy laws.
- Develop and maintain data governance policies and standards.
- Coordinate privacy incident response and data breach reporting activities.
- Monitor emerging privacy regulations and implement organizational changes as needed.
Compliance Program Governance
- Develop and maintain GBU Life's enterprise compliance framework, including policies, standards, procedures, and governance processes.
- Conduct enterprisewide compliance risk assessments and recommend mitigation strategies.
- Manage the compliance monitoring and testing program, providing secondline oversight.
- Provide compliance oversight and regulatory guidance for mergers, acquisitions, affiliations, and association agreements, ensuring compliance with applicable insurance laws and regulatory requirements.
- Partner with Executive Leadership, Legal, and business stakeholders during due diligence activities to evaluate regulatory obligations, compliance risks, and required approvals.
- Coordinate regulatory filings, approvals, and communications related to mergers, strategic partnerships, and association agreements with state Departments of Insurance and other regulatory agencies.
- Review organizational changes and governance documents to ensure ongoing compliance with GBU Life's corporate structure, bylaws, and applicable insurance regulations.
- Prepare compliance reports, dashboards, and regulatory updates for executive leadership.
Investigations and Regulatory Response
- Coordinate investigative activities with Human Resources, Legal, Enterprise Risk Management.
- Recommend corrective actions and support responses to regulatory examinations and enforcement activities.
Training and Awareness
- Develop and manage enterprise compliance education and awareness programs that reinforce ethical decisionmaking and regulatory responsibilities.
- Oversee compliance training through platforms such as NAVEX or comparable learning management systems.
- Promote a culture of compliance, accountability, and continuous improvement throughout GBU Life.
Third-Party Compliance Risk Management
- Ensure vendor oversight aligns with National Association of Insurance Commissioners (NAIC) thirdparty risk management guidance and organizational standards.
- Develop and administer enterprise compliance training through NAVEX or equivalent platforms.
- Promote awareness of regulatory responsibilities and ethical business practices throughout GBU Life.
Regulatory Reporting and Examination Management
- Coordinate required regulatory reporting, including Market Conduct Annual Statement (MCAS) reporting and other state insurance filings.
- Support Department of Insurance examinations, audits, and regulatory inquiries.
- Partner with Enterprise Risk Management, and Legal to address examination findings and corrective action plans while ensuring timely resolution.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Risk Management, Finance, Legal Studies, Compliance, or a related field required.
- Master’s degree or other advanced degree preferred.
- 710 years of progressive compliance experience within life insurance, annuities, or financial services.
- 35 years of leadership experience managing enterprise compliance or governance programs.
- Experience working with state Departments of Insurance, regulatory examinations, market conduct reviews, and insurance product compliance.
- Knowledge of state insurance regulations, Department of Insurance requirements, and NAIC model regulations.
- Understanding of the GrammLeachBliley Act (GLBA), state privacy laws, and data governance best practices.
- Strong analytical, organizational, and risk assessment skills.
- Excellent communication and relationship management abilities.
- Demonstrated ability to manage multiple regulatory priorities in a dynamic environment while maintaining a memberfocused approach.
OUR BENEFITS
- Medical, Dental Vision
- Company paid HRA
- 401(k) + match
- Pension Plan
- LongTerm and ShortTerm Disability
- Life Insurance and AD&D
- PTO and VTO (Volunteer Time Off)
