Receptionist - UPMC Washington, Lakeside Primary Care

Receptionist for Lakeside Primary Care Office

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Lakeside Primary Care office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience.

If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities

• Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
• Exhibit proven ability to facilitate change
• Receive and greet visitors and interacts with courier daily
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Process outgoing mail and separate mail to appropriate locations
• Answer, screen and direct calls to appropriate staff or takes message
• Type and proof correspondence, minutes and reports as directed
• Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

Schedule: Monday-Friday, 7:30 am - 4:30 pm three days/week; one day 7:30 am-5:30 pm (to be determined); Friday 7:30 am-3 pm.

• Completion of High school diploma or GED.
• Able to use computer software applications such as word processing and use of basic office equipment.
• Able to provide information in a clear and concise manner.
• Prefer Business course background including typing, filing, business math and business English.
• Experience with a telephone system.

Licensure, Certifications, and Clearances

• Act 31 Child Abuse Reporting
• Act 33
• Act 34
• Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran