Front Office Receptionist - Medical

Position Summary

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/ RESPONSIBILITIES-

Greets all incoming patients/visitors

Manages patient check in process for pediatric and adult patients, as well as dental patients

on occasion

Verifies patient medical insurance prior to appointment

Updates patient demographics and medical insurance information in eCW

Scans medical insurance cards and ID, as well as sliding fee scale application and income

affidavit if applicable

Determines sliding scale fee amount for uninsured patients

Enters all data into patient profile

Manages no show patients by reaching out and rescheduling their missed appointment.

Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey

and by enrolling them on patient portal

Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation

Answers telephones, documenting all pertinent information in patient charts.

Schedule appointments for pediatric and adult patients, specifying exact reason for visit

within appointment notes.

Manages phone voicemail mailboxes daily

Scans new information for patient into eCW, including correspondence, labs, results, and

medical history

Manages incoming faxes as needed

Faxes referrals and correspondence to hospitals and physicians as needed

Assist with outgoing mail and incoming mail distribution

Assists the patient during the check-out process; scheduling next appointment, etc.

Analyzes what patients scheduled the next day will need during registration process, and

prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to

the attention of Practice Coordinator and/or Clinical Director

End of day tasks such as printing next day's schedule, locking the front doors during weekday

evening and Saturday shifts, turning phones over to the answering service, deposit all

copay/reports in safe

Reviews and addresses message in EMR, both addressed to self and addressed to Front Office

May be required to participate in departmental and organizational quality improvement

projects.

Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES-

Must be accurate and detail oriented, possess strong organizational and time management

skills and the ability to prioritize competing tasks in a complex and fast paced environment

Ability to work under pressure

Excellent oral and written communication skills; understanding of medical terminology

Must have excellent people and customer service skills

Prolonged sitting and/or standing and moving about throughout the workday; extensive

keyboarding

Local travel between clinic sites (10 minutes apart by car)

Position Summary

As the face of NSCHC, demonstrates exceptional customer service skills.

Optimizes patients' satisfaction, provider time and exam room utilization through

effective scheduling and registration.

Work evening and weekend hours when needed, usually on a rotational basis with the rest of

the front office receptionists.

Attends a minimum of one outreach event per calendar year.

Commitment to NSCHC faith-based mission to provide care to all who request it, without

judgment.

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -

1 year previous experience in a medical clerical role

Must have basic computer skills, including with EMR (electronic medical record).

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

Annual influenza vaccine