Account Manager- People Solutions

Your Responsibilities

The Account Manager provides the highest level of customer service in servicing, supporting, and coordinating Clients’ accounts across our People Solutions team.

Position Responsibilities

• Services designated book of business as relating to marketing, assisting with claim issues, and administration
• Responds to Client’s inquiries and maintains documentation of Client communications, existing issues, and issue resolutions
• Supports implementation or transition of new/existing lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Conducts and creates benefit benchmarking studies, design plan comparison reports, and Client presentation materials
• Obtains policy, then conducts a contract comparison to ensure completeness
• Schedules necessary Client meetings and generates materials for Client presentations and meetings, including all material and on-site meetings involved with the benefit enrollment life cycle
• Reviews the employee notice packets and other compliance communications as needed
• Provides benefits administration support to Client’s Human Resources team
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Overall responsibility for managing updates to Client employee facing communications
• Prepare and conduct open enrollment presentations and meetings
• Knowledge of government compliance/regulations to educate Client and respond to client inquiries. Mentors and trains Account Administrator
• Performs other responsibilities and duties as needed

Qualifications

Position qualifications

 Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent

 Typically 2+ years of related Client services experience is required

Benefits

 Company or agency experience in employee benefits required

 Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

Required

 Strong verbal and interpersonal communication skills required

 Understands industry trends and governmental regulations

 Ability to delegate tasks effectively

 Ability to complete continuing education requirements as needed

 Ability to attend company, department, and team meetings as required, including industry training sessions

 Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information

 Ability to efficiently organize work and manage time in order to meet deadlines

 Ability to travel by automobile and aircraft

 Ability to work on a computer for a prolonged amount of time

 Ability to work outside of normal business hours as needed

 Legally able to work in the United States

This position may be eligible for annual discretionary bonus consideration.

Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.