Lead Site Reliability Engineer

We are seeking a Lead Site Reliability Engineer (SRE) who combines deep technical expertise with strong leadership and client-facing capabilities. This is a high-impact role responsible for ensuring the reliability, scalability, and performance of our cloud infrastructure and kiosk platform.

You will lead a team of engineers while remaining hands-on, owning uptime, SLAs, and incident management, and driving long-term improvements in system resilience and operational maturity. This role also requires working closely with Fortune 500 clients, translating complex technical concepts into clear, business-friendly insights.

What Makes This Role Unique

This is a rare opportunity for a hybrid leader who can:

• Operate as a hands-on SRE expert
• Lead and mentor a team of engineers
• Act as a client-facing technical advisor
• Drive both real-time operations and long-term reliability strategy

Key Responsibilities

Reliability & Operations

• Own platform uptime, SLAs, and overall system reliability
• Lead incident response, root cause analysis, and postmortems
• Develop and maintain disaster recovery and business continuity plans

Infrastructure & Automation

• Design, build, and optimize cloud infrastructure and Kubernetes environments
• Automate deployments and operational tasks using CI/CD and Infrastructure-as-Code (Terraform preferred)
• Improve system scalability, performance, and resilience

Observability & Monitoring

• Implement and enhance monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, New Relic)
• Establish operational standards, runbooks, and best practices

Leadership & Collaboration

• Lead, mentor, and develop a team of ~6 engineers
• Partner with platform engineering, QA, and development teams to ensure operational readiness
• Serve as a technical point of contact for clients, clearly communicating system health, risks, and solutions

Required Qualifications

• 8+ years of experience in SRE, DevOps, or Platform Engineering
• 2+ years in a lead or managerial role
• Strong expertise in:
• Cloud infrastructure (AWS, Azure, or GCP)
• Kubernetes and containerized environments
• CI/CD pipelines and release engineering
• Infrastructure-as-Code (Terraform preferred)
• Proficiency in scripting/automation (Python, Bash, or Go)
• Deep understanding of observability, monitoring, and logging systems
• Experience with GitOps workflows (e.g., ArgoCD)
• Proven experience managing production systems with strict uptime requirements

Preferred Experience

• Client-facing experience in enterprise or SaaS environments (required)
• Experience communicating with non-technical stakeholders and Fortune 500 clients
• Background in high-availability systems and large-scale distributed environments

What We’re Looking For

• A hands-on technical leader who can balance execution and strategy
• Strong communicator with executive presence
• Someone who thrives in high-ownership, fast-paced environments
• A mentor who can elevate team performance and operational excellence