Senior Business Analyst with Service Design Expertise

We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions.

This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.

Description

Business Analysis Leadership

• Collaborate with stakeholders to gather and analyze business requirements
• Translate business needs into detailed epics, user stories, and acceptance criteria.
• Manage project documentation using Jira and Confluence to ensure transparency and alignment. And get customer signature for requirements.

Service Design Implementation

• Apply service design principles to enhance user-centricity in solutions
• Conduct user research and map customer journeys to identify pain points and opportunities
• Develop service blueprints to document current and future states of processes.

Agile Collaboration

• Act as a liaison between business and technical teams, ensuring clear communication
• Participate in sprint planning and backlog grooming to prioritize development work
• Support the development team by clarifying requirements and addressing queries.

User Acceptance Testing (UAT)

• Lead UAT efforts by defining test plans, scenarios, and acceptance criteria
• Coordinate with stakeholders to execute UAT and document findings
• Validate that delivered solutions align with business objectives and user needs.

Stakeholder Engagement

• Facilitate workshops to align business goals with user requirements
• Present findings and project updates to executive teams and stakeholders
• Mentor junior analysts in business analysis and service design practices

Requirements

• IT Bachelor
• Master degree in Business Administration, Service Design, or a related field is a plus
• 5-7 years of experience as a Senior Business Analyst, with exposure to service design
• Proficiency in writing epics, user stories, and acceptance criteria
• Hands-on experience with Jira and Confluence for documentation and project tracking
• Strong understanding of UAT processes, including planning, execution, and issue resolution
• Exceptional communication, analytical, and problem-solving skills
• Bilingual proficiency in Arabic and English (business doc will be in Arabic)