Front Office Manager at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

As Front Office Manager will be responsible for leading the day-to-day operation of the Front Office team, including managing staffing requirements, planning and assigning work, setting performance expectations, and coaching team members to achieve both individual and departmental goals.

Key responsibilities include

• Leading and developing the Front Office team through coaching, mentoring, and performance management.
• Driving departmental KPIs, including Guest Love scores, loyalty enrolments, upselling performance, room upsell revenue, response times, service recovery, and overall guest satisfaction.
• Taking ownership of departmental financial targets by maximizing occupancy opportunities, increasing ADR through walk-ins and front desk upselling initiatives, and ensuring effective cost control.
• Ensuring guests receive prompt, professional, and personalized service throughout their stay, while proactively engaging with guests to build relationships and resolve concerns effectively.
• Acting as Manager on Duty when required and maintaining seamless hotel operations.
• Overseeing Front Desk Agents, Duty Managers, Instant Service Agents, Bell/Valet and Transportation teams, while reporting directly to the Director of Rooms.

Qualifications & Requirements

• Bachelor's degree or equivalent qualification in Hotel Management, Business Administration, or a related field.
• Minimum of 2 years' experience in Front Office, Guest Services, or Rooms Division management.
• Fluent English is essential.
• Russian language proficiency is mandatory.
• Additional language skills will be considered an advantage.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.