Cluster General Manager

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.

Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

We are seeking an experienced and visionary Cluster General Manager to lead and oversee operations across our Jeddah and Makkah locations - Saudi Arabia in IBIS & Adagio Jeddah City Centre and IBIS Styles / Mercure Makkah Aziziyah. In this strategic leadership role, you will be responsible for driving business growth, ensuring operational excellence, and building high-performing teams across the cluster.

The ideal candidate will bring decisive leadership, strong business acumen, and a proven track record of managing multi-unit operations in a fast-paced environment.

• Develop and execute strategic business plans for the cluster, ensuring alignment with organizational objectives and market opportunities in the Jeddah and Makkah regions
• Oversee all operational aspects across multiple locations, including staffing, inventory management, customer service standards, and facility maintenance
• Drive revenue growth and profitability by analyzing market trends, optimizing pricing strategies, and implementing cost-control measures
• Build, mentor, and motivate high-performing teams, fostering a culture of accountability, continuous improvement, and professional development
• Manage P&L responsibilities for the cluster, including budgeting, forecasting, and financial reporting
• Establish and maintain strong relationships with key stakeholders, including corporate leadership, local partners, and community organizations
• Monitor and analyze performance metrics, implementing corrective actions to achieve or exceed targets
• Lead change management initiatives and drive organizational improvements across the cluster
• Ensure compliance with company policies, local regulations, and industry standards
• Identify and develop talent within the organization, creating succession plans and career advancement opportunities

Qualifications

• Minimum 8-10 years of progressive management experience, with at least 5 years in a multi-unit or cluster leadership role
• Proven expertise in P&L management, financial analysis, and business planning
• Strong track record of driving revenue growth and operational efficiency
• Demonstrated ability to build, develop, and lead high-performing teams
• Excellent strategic thinking and decision-making skills with a results-oriented mindset
• Strong communication and interpersonal skills with the ability to influence at all organizational levels
• Experience in performance management, talent development, and organizational change management
• Knowledge of the local market dynamics in Saudi Arabia, particularly in the Jeddah and Makkah regions
• Proficiency in business analysis tools and enterprise resource planning (ERP) systems
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities
• Strong problem-solving capabilities and adaptability to evolving business needs
• Fluency in English; Arabic language skills are preferred