Client Care Specialist

Job Objective

Provide support to clients by answering inquiries, resolving complaints, and assisting in achieving Sahm’s objectives in line with CMA regulations and client care standards.

Key Duties & Responsibilities

Handle customer calls and written inquiries per company standards.

Respond promptly to client questions and provide necessary information.

Maintain records of all client interactions, transactions, comments, and complaints.

Coordinate with the technical team to resolve client issues and follow up.

Generate reports on service quality and customer satisfaction.

Skills & Qualifications

Fluent in Arabic and English.

Patient, calm, and able to solve complex problems.

Excellent communication and interpersonal skills.

Education

Bachelor’s degree in Business, Finance, or related fields.

CME-1 qualification.

Work Experience

Minimum 1 year in client care.

Knowledge or experience in stock markets and trading.

Familiarity with client care systems.

Additional

CMA registered (able function).