Retail Sales Advisor

Customer ExperienceDeliver a positive and consistent customer experience at every touchpoint.

Respond to customer queries and resolve issues efficiently, aiming for first-time resolution. Gather and share feedback to help improve products, services, and overall experience. Support the achievement of customer satisfaction and performance goals. Store OperationsMaintain a clean, well-organized, and visually appealing store environment.

Support daily store operations, including opening, closing, and stock management. Handle transactions accurately, including cash and card payments, and complete daily reconciliations. Follow company policies, procedures, and data protection guidelines.

Report any issues or challenges to the store manager with suggested improvements. Product Knowledge & DevelopmentStay updated on the latest products, services, and market trends. Participate in training and coaching sessions to enhance knowledge and performance.

Share knowledge and best practices with team members. Teamwork & Professional ConductWork collaboratively with colleagues to create a positive team environment. Maintain a professional appearance and behavior at all times. Be proactive, reliable, and flexible in supporting store needs Communication & Interpersonal

Skills

• Strong communication skills with the ability to explain products clearly and confidently.
• Friendly, approachable, and able to build rapport quickly with different types of customers.
• Passion for sales with a customer-first mindset.