Merchant Sales Executive, OmniCommerce

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.

In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Central Merchant team oversees, shapes, and grows the merchant business in Grab Singapore.

We partner with restaurants and businesses to help them grow their customer base, increase sales, and succeed both online and offline.

Get to Know the Role

You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels.

These solutions include

• Table reservations
• QR ordering and table management solutions
• Loyalty and customer engagement tools
• Digital payment solutions
• Advertising and promotional solutions
• Customer insights and CRM tools

You will work directly with restaurant owners and important decision-makers, helping them identify opportunities to grow their business through Grab's ecosystem and recommending suitable solutions to support their commercial goals.

This is an exciting opportunity for someone who enjoys looking for new business, building relationships, solving merchant challenges, and making an impact on business growth.

You will report to the Manager, Merchant Sales and be based onsite at Grab Singapore.

The Critical Tasks You Will Perform

• Identify and acquire new restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings
• Build and manage a strong pipeline of sales opportunities with disciplined CRM and pipeline management
• Understand merchants' business challenges and growth priorities, and recommend suitable Grab solutions to support their growth
• Conduct sales presentations, negotiations, and contract discussions with business owners and important decision-makers
• Build long-term relationships with merchants and identify future growth opportunities across Grab's ecosystem
• Work with Operations, Marketing, and Account Management teams to ensure successful onboarding and adoption of Grab solutions
• Contribute ideas and initiatives to improve sales processes, team effectiveness, and overall business performance, team effectiveness, and overall business performance

What Essential Skills You Will Need

• 0-3 years of experience in B2B sales, business development, merchant acquisition, or other client-facing commercial roles
• Proven experience in prospecting, hunting, and acquiring new business opportunities
• Experience establishing communication and engagement with prospects, with the ability to engage business owners and decision-makers
• Understand merchant needs and recommend suitable business solutions
• Thrives in fast-paced, target-driven environments and takes strong ownership of responsibilities

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.