Accounts Receivable & Operations Specialist

We areseeking a detail-oriented and proactive Accounts Receivable & Operations Specialist to manage the sales and finance operations of our organisation.

This role is critical in ensuring smooth end-to-end processes from sales to procurement andsubscription contract management while maintaining excellent customerrelationships and managing accounts receivable (AR). The ideal candidate shouldhave experience with subscription-based billing and reporting, particularly inMonthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) models.

KeyResponsibilities

Accounts Receivable (AR) and Customer Management (60%)

• Prepare and issue accurate salesinvoices to customers.
• Respond to customer finance-relatedinquiries, including requests for Statements of Account (SOA) and paymentclarifications.
• Monitor and manage AR, ensuringtimely follow-ups on outstanding payments.
• Resolve customer disputes andescalate issues when necessary to ensure efficient cash flow.
• Ensure Cash Application is appliedtimely.
• Maintain customer finance records andensure compliance with company policies and financial regulations.

Sales and Finance Operations (20%)

• Oversee the completesales-to-procurement lifecycle, including processing Sales Orders (SO), Purchase Orders (PO), and procurement tasks.
• Manage subscription contractlifecycle, including renewals, amendments, and compliance tracking.
• Collaborate with the sales team toensure accurate and timely updates in sales operations and reporting.
• Ensure smooth and efficient processesin procurement and vendor coordination.

Subscription and Recurring Billing Management (10%)

• Handle monthly MRR billingmanagement, ensuring accuracy and timeliness of invoices.
• Manage and monitor subscription andusage-based billing processes, ensuring data integrity.
• Prepare detailed reports for MRR,ARR, and subscription usage metrics for management review.
• Identify and resolve discrepancies insubscription billing and usage data.

Process Improvement and Reporting (10%)

• Identify opportunities to optimisesales and finance workflows to improve efficiency and accuracy.
• Prepare and maintain detailedrecords, reports, and dashboards related to sales, procurement, MRR, ARR, and AR management.
• Support management in financialaudits and compliance reviews as required.

Collaboration

• Liaise with cross-functional teams,including sales, procurement, and finance, to ensure alignment and seamlessoperations.

Travel

• Possibility of traveling to SingaporeHQ (if incumbent stations in Malaysia) twice a year for meetings or training.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3+ years of experience in finance operations, accounts receivable, or a similar role.
• Familiarity with MRR and ARR billing processes and management.
• Strong knowledge of sales and finance operations, including SO, PO, procurement, and subscription billing processes.
• Experience in subscription and usage-based billing reporting preparation is essential.
• Excellent communication skills with a customer-centric approach.
• Proficient in finance tools and systems; experience with ERP systems like Dynamics 365 Business Central is a plus.
• Strong analytical and problem-solving skills.
• High attention to detail and ability to work under tight deadlines.