Customer Service (Call Centre / Shift)

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Working hours

• 5 working days per week - 4 weekdays 1 weekend
• AM shift will be any 8 hours between 8am - 8pm ($400 allowance)
• PM shift will be any 8 hours between 1pm - 12 midnight ($1000 allowance)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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