Branch Manager (Franchise Partner Fast-Track)

Are you looking for a standard 9-to-5 job, or are you ready to run your own business?

At Mobile Life, we are doing things differently. We are an established, fast-growing mobile solutions company and an official Apple Independent Repair Provider (IRP).

As we expand our footprint across Singapore's prime MRT shopping malls, we are not just hiring employees—we are incubating our future Franchise Partners.

This role is a unique fast-track program: you start as a well-compensated, hands-on Branch Manager, master our mature retail and technical systems, and clear a direct path to transitioning from a store manager into a true Business Owner under our supported franchise model.

Your 3-Stage Path to Ownership

Stage 1: System Mastery (Months 1–2) [The Apprentice]

Dive into day-to-day operations, stock control, and customer service. You will receive comprehensive, fully-subsidised technical repair training (including Apple genuine parts protocols) to master the core of our business.

Stage 2: Strategic Leadership (Months 3–4) [The Operator]

Take full accountability for your branch’s P&L, drive hyper-local sales campaigns, lead your team, and coordinate directly with HQ Finance and Marketing to smash operational targets.

Stage 3: The Leap to Franchise Partner (Month 5 Onwards) [The Owner]

Upon passing our operational and QA benchmarks, you will be invited to transition into a Franchise Partner. Take over store operations as your own business, backed by Mobile Life’s corporate assets, centralized customer service lead conversion, and our long-term joint-IPO vision.

Key Responsibilities

Daily Operations: Manage the day-to-day operations, visual merchandising, and high-standard upkeep of the retail branch.

Customer Excellence: Deliver outstanding customer service, manage device intake/diagnostics, and handle enquiries professionally.

Sales Drive: Actively drive retail sales across all core pillars: mobile repair services, premium accessories, new/pre-owned device sales, and trade-in solutions.

Team Leadership: Lead, motivate, and mentor your branch team to achieve unified sales and customer service targets.

Inventory & SOP Control: Maintain accurate inventory counts, perform strict stock control, and ensure 100% compliance with company SOPs and workplace safety.

HQ Coordination: Coordinate with internal departments (Finance, Marketing, Supply Chain) and prepare baseline operational and sales performance reports.

Requirements

Identity: Singapore Citizen or Permanent Resident.

Experience: Minimum 2 years of experience in retail retail operations, branch management, or store supervision.

Industry Background: Experience in telecommunications, mobile repair, or consumer electronics is a significant advantage, but not mandatory.

Mindset: Highly self-motivated, responsible, results-driven, and possesses a genuine entrepreneurial spirit.

Technical Savvy: Mobile repair knowledge is a plus. A willingness to undergo rigorous technical repair training is required.

Communication: Excellent interpersonal, customer service, and leadership communication skills.

Flexibility: Able to work standard retail hours, including weekends and public holidays.

What We Offer

Attractive Remuneration: Competitive base salary + Performance Incentives & Bonuses (SGD 3,000 – 5,000+, depending on experience) .

Premium Technical Training: Fully-sponsored technical repair and Apple IRP compliance training.

True Career Progression: A transparent, merit-based transition roadmap from employee to business owner.

Full Corporate Benefits: Annual Leave, Medical Benefits, and strict CPF contributions.

Unrivaled Support: Real-time customer service lead redirection from HQ to help boost your branch sales.

Why Join Mobile Life?

✔ An established and highly recognized brand with a top Google and Social Media presence in Singapore.

✔ High-efficiency, prime retail store formats (100–500 sq ft) inside high-traffic MRT malls.

✔ Highly supportive, collaborative, and technology-driven ecosystem.

✔ A long-term business blueprint that rewards your operational grit with true ownership.

Apply Now

If you have the drive to run a store like it's your own and want to build a rewarding, long-term business in the booming digital lifestyle sector, we want to hear from you.

Submit your resume today to start your journey. Only shortlisted candidates will be contacted for an interview.