Principal Enterprise Architect - ServiceNow-based ITSM

• Platform Architecture Ownership and ServiceNow Architecture & Governance
• Network Observability & Elastic Stack Leadership

About Our Client

The client is a large enterprise likely in telecom or managed services headquartered in Singapore focused on delivering scalable, platform-based IT and network solutions to internal and external customers.

Job Description

• Define and own end-to-end architecture across ServiceNow, observability platforms, automation layers, and cloud/container infrastructure
• Design scalable, secure, and well-integrated platforms aligned with frameworks like Zero Trust and NIST
• Establish integration patterns between ServiceNow, CMDB, observability tools (e.g., Elastic), and infrastructure telemetry
• Lead ServiceNow architecture, governance, and operating model (Dev/Test/Prod, CMDB integrity, workflows)
• Architect and optimize observability platforms (logs, metrics, traces) and enable AIOps for proactive monitoring
• Translate platform capabilities into commercial managed service offerings with clear SLAs, pricing, and service catalogs
• Collaborate with sales and pre-sales to develop solution playbooks and reusable reference architectures
• Lead and mentor architecture and SRE teams, driving DevOps/DevSecOps and reliability practices (uptime, MTTR, error budgets)
• Establish architecture governance, standards, and review boards to ensure consistency and quality
• Build internal capabilities, including talent development, hiring plans, and centres of excellence

The Successful Applicant

• At least 15 years of experience in enterprise infrastructure or managed services, including at least 5 years in a senior enterprise architecture leadership role
• Strong hands-on or architectural expertise in ServiceNow (ITSM, ITOM, CMDB), observability platforms (e.g., Elastic), and automation/event correlation
• Proven experience designing and building managed service platforms
• Background in systems integration, telecom integration, or large managed service provider environments

Preferred certifications

• ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM)
• Elastic Certified Engineer (nice to have)
• TOGAF and ITIL
• Certifications in private cloud/container platforms such as Red Hat OpenShift

Ideal profile

• Able to bridge architecture and operations effectively
• Skilled at turning technology capabilities into repeatable, market-ready services
• Focused on scalability, efficiency, and commercial viability of platforms

What's on Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.