Senior / UX Designer, Engagement and Case Management Programme

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

The Government Digital Products (GDP) Team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

• At the Engagement and Case Management Programme, our products are the primary touchpoints through which residents interact with the Singapore Government.
• We design and develop a suite of software applications including File
• SG, Signify, Personalise
• SG, Crowd
• Task SG, and Booking
• SG.

We are hiring a Senior UX Designer / UX Designer to join our team to help us redefine document management and digital signing. This is an individual contributor role, reporting to a UX Manager. You will lead end-to-end design work — from research and discovery through to prototyping and UI — for a suite of applications that support public officers and citizens.

What You’ll Do

Within your first month...

You have co-created and understood the overall product strategy, did a stock take on the UX status of the project, and contributed design screens for concurrent active sprints.

By the end of 3 months...

You should have run an inception, gathered requirements, co-create with stakeholders and scrum team, tested, prototyped, and shipped at least one new feature to the product

backlog.

After 6 months...

You will have led research efforts to identify at least one opportunity for the product to grow or proposed enhancements for the existing tracks, in collaboration with designers, engineers, and product managers.

Beyond that...

You will continue to solve problems such as

How can we...

• create a seamless experience for public officers and citizen across e-services
• help citizen complete the service with ease
• resolve the agency pain point and improve ops efficiency
• use data to improve government services
• design for reusability across products

[What we are looking for]

• Bachelor's or master's degree in industrial design, human-computer interaction (HCI), graphic design, design research or a related field (or equivalent experience)
• At least 8 years of experience in UX/UI design, internships, or freelance work.
• Good with design tools such as Figma, Sketch, Adobe CC, or similar
• Strategic thinker and a proven ability to drive strategic initiatives in your work
• Proven ability to work collaboratively with cross functional teams.
• Proven ability to work collaboratively with senior stakeholders and leadership
• Good understanding of user research methods and the ability to analyse data to inform design decisions.
• Familiarity with usability testing and gathering feedback to improve design quality
• Good communication and storytelling skills, with the ability to present findings clearly and persuasively
• Strong analytical thinking with attention to detail and ability to handle ambiguity
• Strong empathy for users and a desire to advocate for their needs
• Desire to learn, adapt and grow in the UX design field

What We Offer

• Collaborative and creative work environment
• Competitive salary and benefits package, including opportunities for professional growth and development
• Work environment that is fully supportive of self-improvement and personal/professional development

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.