Customer Care Officer [GOVT] | $2760 | 11-Months Contract

Job Overview

We are looking for a customer-focused and articulate Customer Service Executive to support admissions and scholarship enquiries. You will manage a high volume of enquiries through email, phone, and other communication platforms, providing accurate information and ensuring a positive experience for prospective applicants, parents, and members of the public.

If you have strong communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd like to hear from you.

Key Responsibilities

• Respond to admissions and general scholarship enquiries via email and phone in a timely and professional manner.
• Provide accurate information on admissions processes, application requirements, timelines, and scholarship matters based on established guidelines.
• Handle enquiries from prospective applicants, parents, and members of the public with courtesy and professionalism.
• Escalate complex or sensitive cases to the appropriate teams when necessary.
• Maintain high service standards while managing a large volume of enquiries.
• Keep up to date with admissions and scholarship information to ensure consistent and accurate responses.
• Attend to walk-in enquiries when required.
• Perform other administrative and ad hoc duties as assigned.

Requirements

• At least 3 to 5 years of experience in a contact centre, customer service, or education-related environment.
• Experience handling a high volume of phone calls and emails in a fast-paced setting.
• Excellent spoken and written English with strong communication skills.
• Proficient in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Teams.
• Comfortable using CRM or case management systems such as Salesforce and communication platforms such as Zoom Workplace.
• Customer-focused, organised, and able to manage multiple tasks effectively.
• Able to work independently while maintaining accuracy and professionalism.

Interested applicants, apply now via MyCareersFuture.

Only Shortlisted candidates will be contacted.

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Mustika (R26159703)

BGC Group Pte Ltd

EA Licence number: 05C3053